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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved on Expedia and paid in full the two nights that I was going to be on Sac. I paid for a room with two queen beds since my two kids were coming as well. When I arrived they only had a one bed room and I told them I reserved 2 and paid for them in full and they said it was a first come first serve. Long story short I had to go to Walmart to purchase an iflatable bed for me and my husband because we didnt even have enough blankets to put down on the ground to sleep. Worst hotel I have ever been to. The rooms smelled l... read more
Business response:
Thank you for sparing some time to share your concerns. We sincerely apologize for being unable to provide you with the suite of your choice. We are also sorry to read about the smoke smell you experience in your suite. We will utilize your comment to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will give allow us to redeem ourselves. Sincerely, Hotel Management
Unhappy First when Check in the lady who was in the front desk was too rude her only word for everything is unfortunately the computer is down , the cart unfortunately don’t know where it! is I have to wait in my car until the computer starts, when I check out 5:30 am phone was ring and no body answer I nock all the windows and takes time to she come looks like she was sleeping never use that hotel anymore also I don’t get my 100 deposit yet .
Business response:
David, thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel Ma... read more
The staff charged me for my service animal ($25/day) even when I explained he was service animal with documentation. I am now staying at an Extended Stay America in San Ramon CA and they waived the fee for pet surcharge.
Business response:
Thank you for being a guest in our hotel. We are sorry to read about your experience and apologize for any inconvenience. Your feedback will be reviewed with the appropriate individuals to get a better understanding of what happened. Thank you for letting us know, and we hope you will allow us another opportunity to host you. Sincerely, Hotel Management
Pl
Business response:
Stephanie, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nasty rooms. Dog poop by door. Heater wasn’t working
Business response:
Thank you for your review. We are genuinely sorry for the cleanliness and maintenance issues in your room. Your comments will be discussed with the appropriate individuals to ensure we better serve our guests. We hope you will allow us an opportunity to welcome you back on your next visit to our area. Sincerely, Hotel Management
Terrible Will never stay at this property had a roach come out on a pillow while I was Laying down!! Beyond disgusting
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for the unpleasant experience you had with your room. Please be assured we have alerted our pest control provider and will make sure we prevent such reoccurrences. We hope to have another chance to host you so that we can provide you with a better experience. Sincerely, Hotel Management
We are doing work up in the Sacramento area. I used my Expedia to make the room reservation. Got the confirmation from Expedia and sent my guy up there to do his work. After day 2, this inexperienced gal literally barges into my employees room unannounced demanding that he leaves this room immediately. I get the phone call late at night and called the front desk to find out what the heck was going on. This person had the nerve to tell me that the room was not paid for and it showed that it was an unused room. I explained to ... read more
Business response:
Steve, thank you for sharing your concern with us. We are sorry for the hassle your employee had to go through and apologize for the inconvenience it caused to both of you. This is an unusual incident, and we will review your comments with our front office team to see what went wrong. We hope to have an opportunity to be at your service in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.