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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel of my life Very unkept hotel. Lot of homeless and no security to keep them out or at least from sleeping on the property went to bead early because I had to get up at 230 am to catch a flight. Around 10 pm someone was banging on my door yelling and I yelled back. They banged again and I yelled even louder. Their response was “ I didn’t think anyone was in this room”. Not much sleep after that. It’s a horrible place.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will take action so we can prevent these issues from occurring again. Thank you for staying with us and leaving your feedback. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
The room was dirty, it was obvious they do not clean each room as they should. I had to go buy bleach and clean the tub, there were past guest items still in dresser. On top of that, they were trying to tow my car and did tow orher guests cars in the middle of the night. For 3 days they tried to tow my car for having expired tags .
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your concerns with our housekeeping department so that they are more diligent going forward. We value your additional feedback and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I was very disappointed in my stay . When we walked in the was dust everywhere, the inside of the fridge was dirty, the little area that holds butter was covered in an oily substance , the tub had black stuff all around it , you could tell it wasn't cleaned , next the toilet seat had remnants of someone else poop also hair and then there was pee around the bottom of the toilet , the handles to every single cupboard was extremely greasy , the little kitchen counter you do get was dirty as well as the sink and stove and the to... read more
Business response:
John, thank you very much for staying with us. We apologize for the housekeeping issues you encountered during your visit, and that we didn't promptly respond to correct them. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Executive Housekeeper and steps are being taken to ensure this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you'll see that this was a... read more
I paid for the room through Orbitz. When I checked in the said they needed my card for 50.00 incidentals. It was a deposit and it would go back into my account after a couple of days. It went through as a transaction. Now I have to try and get a refund. Beware
Business response:
Terry, thank you for staying with us. We regret that the incidental fee came as a surprise for you and that you had a disappointing experience. We would request you to reach out to our front desk so they will explain to you the charges levied or rectify any billing issues. We hope you will consider coming here again in the future. Sincerely, Hotel Management
Business response:
Hassan, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Not very clean in room and I did not what breakfast there
Business response:
Thank you for being our guest and for the review. We apologize that your room was not thoroughly clean upon arrival. We also regret not meeting all of your expectations. It was our pleasure to have you stay with us, and we hope you will give us another chance. Sincerely, Hotel Management
Vomit on carpet Vomit on floor. Lack of care from the front desk. Wasnt apologized to. was given hard time about leaving. They wanted to give me a another room after they cant keep mine clean what makes me think the entire place is clean if you can miss vomit on floor
Business response:
Brandon, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We are also sorry that our staff did not attend to your concerns efficiently. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Amanda, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.