Extended Stay America - Sacramento - Northgate

Business response:

Thank you for choosing our hotel, and we apologize for the issues you experienced during your stay. Our entire team prides itself on providing a first-rate experience, and we regret that we did not succeed this time. Your experience is not representative of our usual performance, and we are sorry we fell short of your expectations. We will use your comments constructively to make sure we don't make the same mistakes going forward. Please accept our sincerest apologies, and we hope to have you as our guest again. Sincerely, ... read more

Business response:

Venus, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Mark, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry you were unhappy with our breakfast offerings and for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Also, your feedback with regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Managem... read more

Business response:

Shelly, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management