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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty I was very disappointed with this hotel. The floors were dirty, the bathroom sink was dirty, the bathtub was also dirty.
Business response:
Juan, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Extended Nightmare This hotel is a old hotel with worn out fixtures. The staff referred to me as dude instead of sir or mr. There is section 8 people living there and the smell of Marijuana was strong. Hotels.com should not be affiliated with this horrible place.
Business response:
William, thank you for your candid evaluation. We apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problems you outlined are resolved. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. Thank you kindly for your constructive comments as they only help us improve. Please come back and see us again. Sincerely, Hotel Management
I had a booking through expedia and once I showed up to the property they told me they had no rooms available and that they were all dirty and if I wanted a room it wouldn't be completely clean
Business response:
Julia, thank you for staying with us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Since you asked The bathroom shower did not work and the drain appeared clogged which cause the shower water to back up in the tub, something had spilled on the tub, the counter tops where filthy and the room had a odor and NO garbage can in the room at all
Business response:
Kiana, thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Show up early-they’ll give your room away. Reserved and paid for a King bed online. When i showed up, they had already gave all the Kong beds away. There was a $100 deposit that the other extended stay i go to didn’t have. Anyway. So they had to switch us to a room with a queen bed. We go to said room and it’s not done being cleaned. But it’s the last room they had, So we were stuck with it. We asked the lobby for bedding and we made the bed. And after all this, it wasn’t even a queen bed. It was a double. Started with a kin... read more
Business response:
Thank you for your candid evaluation. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No me gusto el hotel ni la atencion El empleado que me atendió fue muy poco amable, ya habíamos pagado el cuarto y el decía que no tenía nada disponible y que usar hotel.com no era seguro para viajar no nos hizo sentir bienvenidos😟😟😟
Business response:
Carlos, thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience caused. We will bring your concerns to the attention of our team as we continuously strive to improve. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.