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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was dirty no coffee for the coffee pot just waste of money never again
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Wi-Fi did not work. Place was dirty and run down. Cops were on site dealing with other guests. It was just not a nice place at all.
Business response:
Chris, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also apologize for the difficulties you experienced connecting to the internet. We are working with our service provider to ensure we have the proper connectivity throughout our hotel. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Poor hotel Nothing was said when room was booked about a 100.00 room deposit. And when the receipt from the hotel only shows a charge of102.96 we paid 126.00 thru hotels .com. How do I get a corrected receipt so i can get reimbursed
Business response:
Deborah, thank you for sharing your comments. We are sorry for the inconvenience you have with regard to the incidental fee. The information is available on the website, but we regret you were not aware of it. Please note that we must have a deposit for each reservation to cover incidentals during your stay. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. If you have any doubts please feel free to reach us at our front office. We hope to serve y... read more
Poor Very disappointed! The hotel is more of low income housing! Kids running all around, doors slamming. Had to get ear plugs to get some sleep. The room itself floor was sticky maybe bad mop job. I could go on worst experience I’ve ever had at Motel. Also they state coffee maker and utensils for room amenities that’s a negative
Business response:
Thank you for your candid evaluation. We regret we were not able to meet your expectations and are sorry for the noise disturbance you encountered. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Terrible Service I paid through hotels.com and when I got to the hotel, they were full and was not able to obtain a room. Now they won't refund the money. Terrible service
Business response:
Edith, thank you for sharing your concerns. We apologize for being unable to accommodate you this time. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly. We hope to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.