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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean and needs serious maintenance The lobby was very dirty. Staff cannot be seen and took a long time to come to the counter for check-in. The television had only 3 channels and there were big holes in the furniture (like something had been attached at one time but was removed leaving the holes).
Business response:
Deborah, thank you for the review of our hotel. Please accept our sincere apology for the problems you encountered. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
This was the worst hotel I have ever stayed at. It smelled like a cigarette even though it says no smoking. Right outside the back door there are people smoking causing it to smell inside. The room was very dirty. There wasn't even a do not disturb sign for the door. And in our room it smelled of cigarettes so bad that it made my lungs hurt. And the next morning they came knocking on our door seeing if this room was booked, like shouldn't the hotel know what rooms are booked??? I am absolutely never staying here again, over ... read more
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. It was a pleasure to have you as our guest and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Thank you for the great assistance HOTELS. COM I♡U I attempted to check in early, I understand. Sometimes it's not available but the woman at the check in desk just said no, I asked if my luggage could be stored until check in she said no and walked away. When I did check into my room garbage and dirt littered the threshold, it was filthy and disgusting inside and the floor was sticky, there was food on the stove there were bugs and crumbs along the nightstand,and I didn't want to touch anything in the room. They gave me ano... read more
Business response:
Deborah, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
There was nothing i liked about this place worst stay at a hotel in years. When you make a resevation you expect they will have a room for you. I got the last one andbthere were others that had reservations that woulk not get a room so sad. New system that attendant didnt know how to use. No hand off from on shift to another. Im lucky i got checked in only took half an hour. Now the room no face towels, no cups for water, no coffee in room. Did have coffee cart that was the high lite. Bed sucked. Too un comfortable. Also did... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews like this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
Don’t do it. Awful. Dirty. Smelled like smoke in our non-smoking room. We didn’t stay; went home instead.
Business response:
Lisa, thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance th... read more
The hotel had just installed a new check-in system but the receptionist had had NO training on it so our check-in took 30 mins at 1am in the morning. We had to be checked in manually by paper and so did not have wifi access which meant that I had to call tech support at my own expense and get connected. It was NOT the lady's fault at check-in and I felt for her but this was shocking customer service.
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of arrival and regret your stay was not a pleasant one. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Unit overall was dirty and no toilet paper when we checked in.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
check -in time 3pm room not ready till 4;30 room not really clean ...never stay there again
Business response:
Thank you for being our guest and for sharing your feedback. We apologize that your room was not ready upon your arrival. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. Thank you again for your review, and we hope you will be back to see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.