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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
おすすめ出来ません。過去最悪のホテルでした。 酷いホテルでした。部屋が禁煙での予約にも関わらずタバコ臭い。ホテル側も分かってか窓を開けっ放しにしていた。部屋の掃除が甘くシーツに髪の毛やシミがあった。トイレットペーパーの予備が置いていない。風呂オケはあるが汚くて使う気にならない。スタッフの対応もぶっきらぼう。宿泊費が一泊1万くらいしているのに冗談かと思うほど驚きの酷さでした。ここはやめといた方が無難と思いましたので投稿しました。
Not a good experiance This place has been updated so that was nice, what wasn't nice was that there was only one bar of soap in the bathroom, no shampoo, no conditioner, and only one plastic cup. The floor was not mopped and was a little sticky, found dental floss on top of the AC unit oh and the TV remote was missing. Called front desk about the remote, they said they would send one up and never did.
Business response:
Anthony, thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit Sincerely, Hotel Mana... read more
Upon my arrival, there was a guest getting a refund because he was double charged. There were 2 dogs that came through the lobby. I'd like to be warned if dogs are at my hotel and in my room. When I got to my first room, the door was propped open and I could hear the shower running and people talking. I was a bit taken back but luckily it turned out to be the cleaners. (There was also another little dog running through the hallways, cute but unexpected). Got to my 2nd room and it smelled so badly that I immediately turned ar... read more
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the maintenance and cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. Regarding the charges, please feel free to reach out to our team so that they can assist you further. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
A clear lack of care at this facility was a big disappointment. In the week I was there, dirty hallways and elevator we're never cleaned. Garbage piled up around bin at entry was there all week.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
This property is filthy. Upon arrival I realized it wasn’t the hotel I had thought it was. Regardless, I proceeded with check in. The place is littered with cigarette butts and trash. As I entered the lobby the tiles were cracks and the edges of the walkway was pushed up with trash and dirt. Seems like people love there long term who are steps from becoming homeless. I opened the door to my room and the same trash was inside the room. The room hadn’t been made up yet but looked as if it was ransacked. Bed that pulled from th... read more
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our front desk associates, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Nothing. Extremely dirty, smelly, etc. We had to leave and paid an additional $80 more for one night because of this.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will reconsider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Manag... read more
Property was very unkept. Cigarettes and dog feces everywhere. Trash was overflowing, only picked up once while we were there. I had to clean the bathroom and floors. The floors were very dirty. Only thing I can say is good location.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Avoid especially if you have kids Late check is was a very steady feeling. The stafff was even off/interesting.
Business response:
Gina, thank you for the feedback. We are sorry for the service issue you encountered and regret your stay was not a pleasant one. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.