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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To get into the hotel late at night was a difficult thing to do. The doors would not open and the woman at the front desk was very rude.
Business response:
Thank you for letting us know about your stay. We are sorry for the inconvenience caused at the time of arrival and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very dirty hotel and very load . You can hear very single word thru the walls.
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We did not like the homeless in parking lot. We did not like when we asked for an extra towel and pillow they never came back but said they would. We did not like the staff knocking once and coming in our room not saying who they were only saying they were checking to see if someone was in the room when the same person just checked us into our room 20 min ago.We did not like hereing other people saying that she had 2000$ dollars stolen out of her room along with jewelry and jewelry box from her mom now deceased! We also did ... read more
Business response:
Dear Valued Guest, Thank you for being our valued guest and for sharing a review of your recent stay at our hotel. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating your concerns. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We are very sorry this occurred during your stay, and we hope you will revisit soon so we can provide a ... read more
The whole place smelled like cigarettes. I had trouble breathing followed by coughing and sneezing because it got worse during the night. The garbage can right outside the entrance stayed full the whole time. There were dog feces at the entrance that was never picked up. Elevator was dirty, and the appliances needed to be cleaned too. The tub had a ring around it and I just couldn’t wait to check out so I left at 7:30am instead of the normal later check out time. This place needs people who actually CLEAN the hotel and need ... read more
Business response:
We know a well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
When I first checked in the receptionist told me I was late. I booked the night prior to my arrival knowing I would check in after 3am. I checked in while listening to the receptionist tell me how they dont check people in after 3a. Then, I get to the room and the fire detector is off the ceiling. The air conditioning unit whins all night. Come out in the morning and the hallways smell of pot and smoke. Then, i was asked for a lighter three times going from my room to the parking lot. Once in the hallway, once in the elevato... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Felt sorry for Nicole as this property is really bad. We couldn’t stay there. Smelt like smoke, rooms were very dirty and someone was in my room when I went up to it. I can not recommend this hotel at all. 3 other people that checked in at the same time last night were also back down within 5 minutes checking back out and getting refunds.
Business response:
Sean, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.