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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Truly disappointed! We booked a room to sleep 4. When we got there, we were given a room that sleeps 2. The room smelled of ciggarette smoke, the water in th bathroom faucet didnt work. Bed was uncomfortable not to mention we had to sleep 3 people in a queen sized bed. The free breakfast consisted of coffee and granola bars and prepackaged muffins. Definately will not ever stay there again!
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right aw... read more
Very bad . Broken Carbon monoxide hanging up in the ceiling. Bathtub smelled urine. I will never stay in Extended Stay America.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
I needed a receipt when I checked out but no one was manning the desk. The location was pretty ghetto and the parking lot and surrounding area was full of people smoking pot.
Business response:
We want to thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
This is not a hotel it’s a pet shelter they do not clean u r room every day I had to use my same towels all the I was there one room had seven cats and alots of rooms with doges
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with our pet-friendly hotel. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a nominal fee. Please note, towels can be exchanged at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. Thank you again, and we hope to have the chance to provide you with better services in the future... read more
Check-In clerk was friendly. Checked in late Friday evening and checked out Sunday around 10:20am. My room was dirty. I photographed a piece of gum and trash under a chair. There was a man's dirty sock under the bed. I found these things looking for my granddaughter's pacifier she dropped. There was no cleaning service during the day on Saturday as we were out, so the single use shampoo only made it for one of my two showers. And even though I reused my towel, we could have used the service. Ran out of tissue. Another reason... read more
Awful. Filthy. Smelled like weed, several cop cars outside several nights during our stay and checking the hallways for our "safety." Wouldn't recommend stay to anyone. Elevator broken for most of stay. Redeeming qualities is pet friendly, kitchenette, and let us get one night refund for checking out early. Waiting for refund to come through...
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Didn’t like anything what so ever! Extremely dirty, disgusting and horrible! Floor was dirty the fridge handle was greesy and the toilet was clogged.
Business response:
Sam, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chance ... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.