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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were 3 couples in the lobby around 9:30pm. All of us were told that there were no rooms left even though we had reservations. Desk staff was courteous but said there was nothing he could do. Suggested trying the neighboring hotels.
Business response:
Thank you for posting a review of our hotel. Although you were pleased with our front desk associates, we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we're investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Kitchen is useless Shower didn't really work. Elevator didn't work. Toilet didn't flush. Kitchen has no plates, utensils, pots, soap nothing so it's useless. Expected more for the price. Wouldn't stay here again.
Business response:
Karina, thank you for the feedback. We are sorry for the maintenance issues you encountered and regret you were unaware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your review will help us to improve our service and facilities going ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely... read more
Good location, good property, but poorly managed The elevator was broken. The hotel Ran out of shampoo. They also ran out of run from keys.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the disappointing stay you had with us. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Disappointed Room had some issues ...ripped screens in windows, large bottle of water left under bed, smoke alarm hanging from ceiling..elevator was not working and we were placed in the 3rd floor..hallway carpet was dirty just needed vacuum bedside lamp no knob to turn it on
Business response:
Dear Karen, Thank you for being our valued guest and for reaching out to us with your review. We are so sorry for the disappointing stay and for the issue you observed with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. Thank you for letting us know and we look forward to speaking with you. Sincerely, Hotel Management
Hotels.com should not do business with this hotel. I was traveling for work alone. Got in about midnight. There were obvious signs of prostitution and loitering. My first room was already occupied. The second was on the ground floor and the windows were left unlocked. That combined with the broken front door and out of order elevator left me feeling very unsafe and I left and found another hotel to stay in.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Fire alarm fire alarm went off staff just yelled down the hall but did not specify if we should stay or exit the building. no apologies either
Business response:
Chris, thank you for being our guest. We sincerely apologize for the inconvenience caused by one of our associates by not answering you when the fire alarm was set off. We certainly have room to improve, and your feedback will help us improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room was a sauna and the AC sucked. The AC unit was so loud I couldnt sleep. Looks like the place hasnt been updated since 1987. Would not stay here again.
Business response:
Thank you for taking the time to review our hotel. We are sincerely sorry for the issues you encountered with the air conditioning unit. We have asked our engineering staff to immediately service the unit in the room that you occupied. We appreciate you bringing this to our attention and hope to have another opportunity to welcome you back to our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.