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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty room , uncomfortable beds, no food for breakfast.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We will also share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can r... read more
I waited in the lobby for over 10 minutes and could not find a staff member went and knocked on all of the staff room doors the break room the laundry room etc. I booked a king size room and was put in a queen or full-size room the bed was way too small. The elevator at the hotel did not work I was not informed when I checked in I have a broken ankle and had to carry my luggage up three flights of stairs as well as another guest who had a child who had muscular dystrophy had to carry her son up two flights of stairs I don’t ... read more
Business response:
Dear Michelle, thank you for the review. We are so sorry for the poor welcome and for any inconveniences you encountered. We do offer a grab and go breakfast style in the morning, this is limited from the traditional continental breakfasts. Additionally, our hotel is designed with ADA requirements in mind, and we appreciate you bringing this to our attention so that we may make necessary repairs and adjustments for future visitors. Thank you for choosing our hotel and we hope to welcome you back soon for the stress-free stay... read more
SKIP THIS HOTEL/MOTEL. I was expecting a 3 star rating and this place is a 2 AT BEST! The staff were all unfriendly except for one young lady on the Saturday night late shift. It was as if I was bothering them. The TOWELS WERE ABSOLUTELY DISGUSTING!!!! They had a brownish dirty tent to them in some places. They don’t EVER have to worry about me returning. If you’re looking for somewhere quick and cheap just to lay your head for the night like me, you should STILL FIND A DIFFERENT HOTEL! Yuck!
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management
They never gave us our room. Overbooked. Need refund
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Since your review is anonymous, please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.