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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Felt sorry for Nicole as this property is really bad. We couldn’t stay there. Smelt like smoke, rooms were very dirty and someone was in my room when I went up to it. I can not recommend this hotel at all. 3 other people that checked in at the same time last night were also back down within 5 minutes checking back out and getting refunds.
Business response:
Sean, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
DISHONEST and SHADY! I booked 4 rooms for 4 of our employees who were attending a conference. The rooms were prepaid by credit card. After check-in, the floor my employees' rooms were on was undergoing interior room renovations. Furniture was piled up in the hallway and construction noise was going on. No where was this information provided when reservations were being made. Also, these rooms were prepaid via credit card thru Hotels.com. When the credit card statement came in, as expected there were the room charges from H... read more
The facility was undergoing roof repair and the roofers were noisy. There was blockade tape all over the place and at one point things were being dropped without warning from the roof even outside of the blocked area. The hallways were filled with beds from a room they were renovating or fixing and the hallways smelled bad. Walking into our room there was an immediate stink of body odor and unflushed toilet. Hair was all over the room giving the feeling that the cleaning was light and that the sheets were not changed just st... read more
Business response:
Dear RichDC, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The sheets were dirty with cigarette burns and hair everywhere. Had to call and ask them to come and change our sheets.
Business response:
Krystle, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from sta... read more
No hair dryer in room?? You want coffee? Only at breakfast at front desk.. Breakfast included? - barely anything.. Rate per night as at Marriott... Would rather stay at Marriott for same money.
wouldn't recommend staying at this hotel. My room didn't seem very clean when we got there. There was a cup in the fridge from the previous person who stayed there and the entire room smelled like animal urine. We had to go buy air fresheners just to get through the two nights we stayed here and those couldn't even mask the smell entirely. Also the floor was sticky and there was no soap in the bathroom so we also had to buy that. The first night we got here we used the side door which is supposed to be a room key lock and it... read more
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hair in the shower. Room had a weird smell. Walls are paper thin and you can hear everything. I heard what sounded like rats chewing in the wall
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
NEVER AGAIN! The hotel staff was unprofessional and sloppily dressed in sweatpants and sweatshirt. The patrons were loud, foul mouthed and hanging out in the halls. The room and hallway smelled like someone had just fried chicken (not in a good way...and the smell didn’t go away). There was a group of people smoking right at the door. There was trash everywhere!! The floors looked like they’d never been vacuumed. The elevator was broken the stairwell smelled like someone had just smoked weed in it. Shall I keep going??? I wi... read more
Business response:
Danny, thank you for choosing to stay with us on your visit to the area. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vis... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,236 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.