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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like smoke, animal hair everywhere noone from management to talk to about it
Business response:
Thank you for staying at our hotel. We are sorry for the smoke odor and cleanliness issue you encountered and regret the disappointing visit you had. We have shared your feedback with the housekeeping team to be more diligent in their efforts ensuring our future guests’ do not experience the same problem. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The place was clean however the A/C was so so noisy it kept us up all night. Other noises may have come from the fridge but loud bangs would jolt us awake every so often as well. The pillows were like paper, disposable pillows perhaps? We were left just one plastic cup and no coffee maker, not even instant coffee. Their "updated" look was a paint over on the tub and sink which was really ugly. It was obvious they were trying to pinch pennies in every way possible, they did spare every expense! We stayed here to have a few do... read more
Business response:
Thank you for choosing us. We are sorry our hotel did not meet your expectations and regret the noisy air conditioning you encountered. Your comments have been shared with the maintenance team to review and rectify the problem. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. We also apologize for the discomfort you had with the pillows and will share it with the appropriate team. Please consider a future stay as we would welcome the opportunity to regain your ... read more
Do go there! Place was very dirty, service slow and terrible, needed magnifying glass to watch the tv. No drains drained, tub greasy and dirty from last person, smoke comong through walls!!
Business response:
Gary, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
They messed up my reservation and couldn’t even give me a room but charged my card and I had no where to stay. I even called a few hours before I got there and spoke with someone who found my reservation and assured me I’d be able to check in.
Dissatisfied Hotel Guests Hotel was to provide cookware, dishware and utensils in the kitchen but the drawers and cupboards shelves were empty. Included was a free-on-the-go breakfast which consisted of muffins, granola, packet oatmeal and coffee at 8:00 am to 9:30 am. When my husband arrived at the lobby before 9:00 am nothing was left except the packet oatmeal and help yourself coffee. We were very upset so we left before checkout time (11:00 am) to get breakfast somewhere else. The front desk clerk happened to be in the l... read more
Business response:
Evangline, thank you for your review. We're sorry for your disappointment with the overall condition of your room. We have alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We're also sorry that you and your husband were unable to take advantage of our grab-and-go breakfast. We can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention so we can continue to improve our hotel. W... read more
The outside looks good but the inside was not. Our room was dirty, There was dog food pebbles all over the floor, like it was not swept. The mattress pad was stained. The site said breakfast included, it was granola bars and muffins wrapped in plastic so not fresh. When we told the front desk that our room was dirty, she said, I think I'll just quit. We cannot keep the housekeeping department staffed, and when we do have employees they do not know how to clean. They are hired through a temporary agency......
Business response:
We offer our sincere apologies for not being able to deliver you a comfortable stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The room was dirty. There was a lot of hair and food crumbs on the floor. Bed sheets had stains, hairs, and food crumbs. It looks like not changed from the previous quest and not vacuum from a long time. There was not toilet paper, I had to request on the reception. Terrible night.
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.