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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dissatisfied with the staff. I had left my I -pad on the bed. When I arrived home and found that I had left it in the room. I was able to locate it on my “Find my phone app” it showed the hotel location. I. called and the hotel and spoke to the staff, and they denied it being there. I will file a police report. DO NOT LEAVE ANY VALUABLES, it will be taken.
Business response:
Dear KarenFisher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Didn’t change bedding. Floor was not clean. Not enough coffee for breakfast and breakfast was poor.
Business response:
Thank you for your review. We are sorry for the issues in your suite. Your feedback will be shared with the housekeeping team so that they are more diligent going forward. We are also sorry the breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your comments and hope to see you again for a much better experience. Sincerely, Hotel Management
Request room that has been renovated Make sure you get a room that has been recently renovated. We were put in one of the rooms that hadn't been renovated. The room was clean, but the vent in the bathroom was dirty, the A/C was not on when we entered so the room was hot and stuff. We turned it on and it did work. The fabric on the boxspring was shredded. The staff was nice.
Business response:
Lisa,thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Know before you book Very bare bones. Had to ask for toilet paper upon arrival....only 1 wash rag for 2 people. Absolutely no kitchen items. If you want ANYTHING you have to ask. Very inconvenient. Shower curtain rod was falling out of the wall, carpet was stained. We notified the front desk, but nothing was done about it. Had to ask for coffee pot, a glass to drink out of and hair dryer. Not even clothes hangars in room!! Ugh....I hated asking for every little thing....
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your rooms. Also, we apologize for not delivering you with the service you desire and regret the poor impression left by our team on you. Your feedback has been shared with every department involved in our meeting, and we are working hard to take the necessary actions to ensure such incidents do not repeat in the future. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why y... read more
Smelly hotel , room smelled, horrible place to stay
Business response:
Joseph, we sincerely apologize for the odor you experienced while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider choosing us again so we can make it up to you. Sincerely, Hotel Management
False Confirmation Let’s just say that I booked my roomed thru Hotels.com and has a confirmation for the room. My family and I arrived around midnight and was told there’s no more rooms available because the site overbooked and to just look for a different hotel. So there I was in the middle of the night with my kids driving around looking for a hotel to stay. After the third stop we finally found availability. Worst experience ever
Unsafe feeling Staff allow non guests to hang out and do what looks like "illegal transactions" by the entries/exits. Those men watch whatever you're doing and follow you to your car. Very unsafe feeling. Also staff was very Curt.
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.