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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room stinks with cigarette smell. I reserved a non-smoking room and I got stinky smelly room.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Property was dirty lots of homeless neighbors banging doors till 4 in the morning fighting arguing no coffee machine
Business response:
We are very sorry your good night’s rest was disturbed due to the other guests on the property and regret your stay was not a pleasant one. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Pricing was resonable if it were a full setvice resort.and location to stores was great.
Business response:
Burton, thank you for sharing your experience at our hotel. Although you liked our location and the value we offer, we are sorry for your stay was not a pleasant one. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
YUK!!!!!! Our stay was horrible...we checked in and could smell cigarette smoke we went to our room and the sheets were dirty and hair on our pillows we got another room debris everywhere ...on all the chairs kitchen was greasy and filthy
Business response:
David, thank you for feedback of your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Since... read more
室内、共用部、共に清掃が行き届いておらず最悪なコンディションでした。トイレのペーパーはほぼ残りがなく予備もない状態。テーブルやカウンターは拭かれておらず、汚れていました。アメリカの大規模チェーンホテルでここまでの悪コンディションはなかなか無いと思います。
Business response:
Chris, thank you for taking the time to give us your feedback on your recent stay at our hotel.You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you.Our team is taking steps to ensure every detail from the first impression at check-in to final check-outwill focus on exceptional customer service and impeccable attention to detail in all areas of our property.We hope you will give us another chance to prove ourselves. Sincere... read more
When I tried to check in, the front desk said they were full and did not honor my Expedia already paid for reservation. Please do not charge me for this room as we were turned away.
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
The only positive thing was location since it was walking distance from where I had to work. I did not realize that there was no daily housekeeping service. I had to bring my dirty towels down to the front desk to exchange them. They also charged me a full night for a late checkout. I will not stay here again.
Business response:
Thank you for reviewing your stay. Although you liked our location, we are sorry for the disappointment you had with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Regarding the charges, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.