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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Both night the smoke detector went off. The property was having renovations done which were loud. The remote didn’t work and when it was brought down to be looks at the lady at the desk have a new one and when I rolled her it’s not the same type she said it would work and it didn’t. She was very rude and offered no help. Also the bedroom phone didn’t work. Very disappointed
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Jared, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Take this hotel out of your offerings I would not recommend staying here, dirty, no Ice Machines, NO coffee pots in the room, I left at 7 am in the morning and there was no staff at the front desk????? A Shady place to say the least.......
Business response:
Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Booked 2 bed room, got 1. Offered us a dirty roll out bed to have my kids sleep on. Gave us blankets full of hair to use. Bathroom reeked of urine. Bathroom door handle fell off and smoke detector was dangling from the ceiling. To say the least, my stay was a disaster.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Check in was a very strange experience. The front counter clerk was super unfriendly. Amenities are VERY BASIC.
Business response:
We are sorry for the service issue you encountered at the time of check and regret your stay was not a pleasant one. We assure you that this is not acceptable, and we will definitely redouble our training efforts so no future guests encounter the same difficulty. Counting on your kind generosity to accept our apology, we hope you will consider a future visit so that we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
The entire 3rd floor as well as the elevator smelled like cigarette smoke. Half the 3rd floor was non-smoking but the other half was smoking. I cant believe the management could even remotely believe that the cigarette smoke would stay in its own side on that floor. Most rediculous thing ive witnessed. Will never stay at an extended stay america.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.