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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was not advertised correctly. I have experienced other properties similar and this by far was the worst. Rooms were not clean and ready and we felt extremely unsafe. This is not a place I’d recommend staying to anyone.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
This property is not clean and there are people frequently smoking at the front door and at the side entrances. So, if you're sensitive to dust, smoke, or have environmental allergies, do not stay here. The good: The shower water pressure was great, the window opened, most of the lights worked. The fridge and microwave worked. The bed was comfortable. Bad: The room was dusty and smells like it's never been cleaned thoroughly. It's not well insulated, so if you need quite to study or work, this is not the place for you. The c... read more
Business response:
Andrea, we apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately We urge you to choose us again as we are confident your next stay will be ... read more
Business response:
Aubrey, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
First Expedia make a reservation for non-smoking they give me a room smoking so I was really disappointed on Expedia Second I never seen dirty room dirty hallways dirty elevator dirty hotel In my life I’m surprise company like Expedia have a relationship pour a hotel like this
Business response:
Thank you for posting a review. We are sorry for the reservation issue you encountered and regret the cleanliness issue you had in your room. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts so that no future guests encounter a similar issue. We hope to have an opportunity of hosting you back in the future so that we can accommodate you in the room of your choice. Sincerely, Hotel Management
When we first arrived the lady in the front desk did not treat us with respect she was also being racist and it wasn’t what I expected of this place.
Business response:
Dear Martha, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Please reach out to us directly at the hotel. We look forward to speaking with you. Sincerely, Hotel Management
Walls are very thin Place had a bad smell. Never anyone at front desk they have signs all over “want anything? Just ask....”. I asked for more pillows and was denied. Won’t stay here again
Business response:
Jeanne, thank you for taking the time to review our hotel. Please accept our apologies for so many difficulties you encountered during your stay. We assure you that your feedback has been discussed with the concerned team so we can take appropriate action to prevent these issues from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The bed was sooo uncomfortable (also, we got a full when we reserved a queen), but that I couldn’t figure out til hours after I laid down because the walls are paper thin and you can hear everything above you, below you, even the tv down the hall. Definitely will never stay here again.
Business response:
Thank you for being our guest. We are sorry you found our bed uncomfortable and for the noise issue, you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.