This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
They were out of coffee and breakfast items and when I asked the clerk for more was told she would get to it. 15 minutes later there still wasn't any. The side entrance was dirty and never swept or vacuumed. There was trash piled up outside the side entrance door my entire stay. My bathroom was gross. There was visible soap scum in the shower and the walls were slimy. I noticed pink gel on the walls of the shower. When I went to get a towel off the towel shelf above the toilet one side of the shelf fell off the wall.
Business response:
Thank you for being so specific in your evaluation of our hotel. Please accept our apologies for the difficulties you experienced during your stay. We assure you that we have shared your feedback with the appropriate teams, and we’re taking relevant steps to ensure future guests do not encounter the same issues. We hope you will consider giving us a second chance the next time you are in Roseville. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No dishes or silverware no coffee maker or coffee. Breakfast was a muffin.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
DO NOT STAY HERE! Worst hotel I have ever been to! 1st room reeked, 2nd room not even cleaned, 3rd room double bed (we had reservations for a king), 4th again stank and bathroom floor torn up. At which point I called Hotels and got a full refund. It was late we were so tired it was quite a rotten experience.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
It was really dirty and carpet had a lot of pee stain.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Entire hotel reeked of cigarettes.
Business response:
We apologize for the smell you encountered on your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Breakfast consisted of coffee and granola bars. This is not breakfast.
Business response:
Thank you for reviewing your stay. We are sorry your stay was not up to your expectation and that you were disappointed with our grab-and-go breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This hotel overall would have been nice if it would fix the little things. The front desk clerk did not seem to care at all about her customers and would not even let someone check in a little bit early. She actually hid behind the desk most of the time so couldn't even find her. We were put in a room that had an outlet in the bathroom but had it covered with the mirror so we were unable to use it and we had to go buy a long extension cord to reach from the living room to the bathroom. Also no blow dryers so had to go buy th... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.