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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never Stay at any of these Hotels. The shower had hair in the tub and on the walls. It clearly was not cleaned. The shower head was broke and sprayed water on the wall above. Hallways reeked of cigarettes. Significantly understaffed, 1 person to help many at the front desk caused long waits. You can hear anything and everything through the front door, any passerby or noise of any kind was heard very loud in the room. The television channels were all on low definition providing a horrible resolution quality. I have had a simi... read more
Business response:
Bobby, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
I travel on business frequently. Extended stay hotels have a full kitchen which is a nice perk. Usually they are a good value but the hotel in Roaeville was absolutely filthy! Because it was Christmas and I had family obligations in the area I was “ stuck”. Debri all over the carpet, dirty bathroom, dirty kitchen, worn bedding and towels, grim everywhere... YUCK!!! I went out and bought cleansers and cleaned the room as best I could myself, got a big stack of towels and covered the carpet and slept with the lights on. One sa... read more
Business response:
We know a well-maintained hotel sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take cleanliness very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Not great Not great experience. Didn’t feel safe and comfortable
Business response:
David, we are sorry as you felt unsafe when staying at our hotel. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Just a bad place to stay, avoid if possible. Not very clean and things are not maintained
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Would not stay here again. First room we were given had water actively dripping from around the window area onto the sill. There was a towel laid out so, management must have been aware. Windows wouldn't close and quite a bit of damage being done. Couldn't believe they still had the room in use. Second room was better, but damage to all the walls, layer of dirt on top of the fridge and what looked like baked on microwave pizza still inside the microwave from previous guest. Would not stay here again.
Business response:
We are truly sorry for the issues you encountered in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Irene, thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Business response:
Oscar, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.