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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First u get up with fire alarm 🙁 Secondly breakfast is grab and go which means few Snacks item like coffee and muffins and bar. Won’t stay again. Better to go to western or comfort inn
Business response:
Vinod, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast and that your sleep was disturbed by a false fire alarm. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
At check in, I was given a room that hadn’t been cleaned properly. There were crumbs on the kitchen counter and a bumper sticker that read “Lovesac” above the bed. So I returned to the lobby to request a different room that had been cleaned properly. The attendant at the check in desk went to look at the room I was originally given and deemed it “okay”. This was not “okay” for me so I requested a new room. He was very frustrated with me for requesting a clean room and huffed and puffed at every step through the process and d... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Needs drastic updating Bed was very worn out an uncomfortable. Fridge was constantly noisy. Anytime a neighboring room flushed the toilet or turned on the shower, was like they were in the same room as you. Ended up leaving in the middle of the night, couldn't even sleep.
Business response:
Steven, thank you for being our guest. We are sorry for the discomfort you experienced with the bedding and the noise issue which hampered your stay. Your feedback for the refrigerator is shared with the maintenance team to do the necessary. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I like proximity of hitel to shops, theatres, and restaurants. My room furniture was stained, kitchen counter dirty, hair all over sink. Face towel was frayed.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not very clean, staff was ok, wouldn’t stay there again
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The extended stay refused to honor our booking, placed us in a smoking room, made no attempt to discount our room or put us in the booked accommodation. Alarms went off during the night, I formed by neighbor that the fire alarms “do that ever few days”. Morning breakfast ran out before posted end. We canceled our remaining two nights and good riddance. The worst extended stat I’ve ever been in.
Business response:
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this occasion and sincerely apologize for the same. We look forward to another opportunity to regain your confidence. Sincerely, Hotel Management
Check in is at "3" .....so arrive at 5. We drove several hours to our destination. Exhausted, we were excited to get to the room and relax. Check in was at 3. We arrived at 3:30. We were told our room wouldn't be ready for 30 minutes. We came back 45 minutes later. We still have to wait another 30 minutes for the maid to finish up. Finally in the room at 5pm. Hotel was not busy. Room was sufficient. Misleading to say the room offers got cups, silverwear, etc... I guess you have to preorder that to be ready, no one at front d... read more
Business response:
Thank you for taking time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration at having to wait for until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. We look forward to your next visit and promise to make it outstanding in every respect. Sin... read more
Meh. My bed was not made up when I arrived at about 11:00 PM. It looked as if someone had started and then stopped. There was a cleaning bottle on the night stand. The windows were opened, and I was told that was normal to "air it out." I asked for another room, but was told they had none. I had a disabled-accessible room which I do not prefer. The room heater did not seem to work. The night attendant was apologetic and finished up the room. It was not her fault.
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please give us... read more
There was food on the floor and dripping down the cabinets in the kitchen. I have pictures which i am hoping I can upload. When I told the front desk they didn't seem to be surprised or to care very much.
Business response:
Alex,please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.