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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We made a last minute reservation without checking reviews first so there were some surprises... service at the front desk was difficult to access. Also you MUST have an ID for each adult in each room, not just the one paying. The cleanliness was okay. The furniture was very run down. The office chair had so much visible dirt and other mystery substances on it we couldnt set anything on it. There were ZERO toiletries in the room but you could request them from the front desk. No one answered our calls. I eventually headed do... read more
Business response:
Dear Gina, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns and improve the overall quality of our services. We appreciate the opportunity to make necessary improvements... read more
Avoid Our non-smoking room reeked like cigarettes. The bedding smelled like cigarettes too! There were burn marks on the bathroom sink. I’m pretty sure the smoke detector was brown due to the smoke. We asked for a different room and were told there weren’t any available. They didn’t have air fresheners either. Slept with the window open to try to air it out. Pillows and bed were not the best, almost like a pull out mattress, very uncomfortable. Water damage in the bathroom. When I booked it said breakfast was included. The b... read more
Business response:
Dear Delilah,Thank you for taking the time to share your experience. We sincerely apologize for the smoke odor and the condition of your room, as this does not reflect the standards we strive to maintain. We understand how important a clean and comfortable environment is, and we deeply regret that we fell short during your stay. Please know that we are taking immediate action to address the concerns you raised, including ensuring rooms are properly ventilated and refreshed, improving bedding quality, and enhancing breakfast ... read more
My check In was 3 hours late. Room weren’t prepare or stock
Business response:
Dear Hien, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincer... read more
The Check-in was the worst experience. Their Wi-Fi was not working and they could not check me in and ran me late for my 40th birthday reservation dinner due to this issue. The furniture in the hotel room was so beat up it felt unclean
Business response:
Dear Aaliyah, Thank you for taking the time to provide your feedback. We sincerely appreciate your input. We extend our apologies for any difficulties you encountered during check-in. Please rest assured that this experience does not reflect our standard practice, as we are committed to delivering an exceptional experience to all of our guests. Your concerns will be addressed appropriately, and we are thankful for your observations. We value your patronage and look forward to the opportunity to provide you with the high leve... read more
I should have take it as red flag when Expedia called me to tell that this hotel is canceling my booking. My friend and his family is also staying so I told them we have to stay in this hotel. We checked in and when we went to the room, the housekeeper is still cleaning the room so we have to wait in the hallway for 20 mins. Then my friend who checked in after us was told by the front desk he will call him for late booking since the room is not ready yet. When he didn’t get a call and showed up in the hotel. The front desk s... read more
Business response:
Dear Anna, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future.Sincer... read more
Do NOT stay at this hotel. We arrived on Saturday evening and got checked in (they asked for ALL ID’s for those staying in the room, which no other hotels have asked us for). Went down the road to eat, then got back to the hotel and into bed. At midnight, an individual had a key to our room and was trying to get in. We informed him he had the wrong room. Thankfully it was locked or he would’ve walked right in. A few minutes later the manager and security come pounding on our door. She immediately is screaming at us saying we... read more
Business response:
Dear Trevor, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Rude staff. Unclean and smelly rooms.
Business response:
Dear Rishikesh, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. However, we apologize for not meeting our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Feel like the hotel has been run down. Used to stay here quite a bit but hotel just seems to need a lot of repairs. I had just one bar of soap in the bathroom no other amenities. Bathroom sink faucet was falling apart and very loose, room smelled old and used
Business response:
Dear Judie, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is incredibly important to us, especially as a valued, loyal guest. We want to extend our sincerest apologies and assure you that we are committed to addressing the issues you encountered and making the necessary improvements to ensure that your next visit is nothing short of exceptional. We will do our utmost to regain your trust and provide the outstand... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.