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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again No towels, no soap, floor never moped, and bed lumpy and uncomfortable
Business response:
Lorell, thank you for your review. We apologize for the housekeeping service issues you encountered in your suite. Your feedback will be shared with the appropriate team for review and action. We will also share your concerns regarding beds with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Very long in the tooth, Not even a coffee maker in the room, there was a kitchenette with absolutely no silverware cups, nothing
Business response:
Lorell, thank you for your review. We are sorry your stay was not to your expectations. Kindly note, kitchenware and coffeemaker for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
This hotel was overbooked and my sister and I had two confirmed reservations. At check in we were told we had no rooms and basically “sorry, not sorry!” Trrrible service. We had no place to stay that night. Surrounding hotels were sold out.
Business response:
We appreciate you taking the time to provide feedback. We are sorry for the reservation issues you encountered, and we were overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.