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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The ac in our room did not work……..we checked in at 9:30 pm and couldn’t take the heat in the room and left it was much fresher air outside than the room. When we opened the window to let some air in we realized we didn’t feel safe since the window had no net cover someone really could’ve just walk up and go through the window……it’s little things that should be functioning. When we checked out and I said something about the Ac the response I got was “okay” I would give this hotel a 0 if I could. Hopefully they follow through... read more
Business response:
Dear Sarahi,Thank you for sharing your experience with us. We sincerely apologize for the issues you faced, particularly with the AC and the lack of safety features on the window. Your concerns are valid, and we understand how frustrating this must have been. Rest assured, we take such matters seriously and will ensure proper maintenance to prevent similar issues. We also regret the response you received, as your feedback should have been addressed with more care. We appreciate your comments as they help us improve, and we h... read more
Awful Key card didn’t work, room smelled weird, sheets were NOT clean, loud noises above me all night.
Business response:
Dear Brien, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity ... read more
Had to request a new room due to dog smell. and barking next door. New unit had the door kicked in and not repaired, couldn’t lock properly the door stop was completely broken and unusable. Bed had blood stain and towels were dirty. Bathroom door had breaks in the door like someone was punching it and scratch marks in the door frame. Felt like there was something bad that happened in the room. Overall condition of room was very unsanitary took photos of room to submit. Would like to discuss further as far as advertising and ... read more
Business response:
Dear Selena, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Man... read more
Don’t stay here it was awful looked like the club at 3am
Business response:
Dear Holly,Thank you for your review of our hotel. We promise to provide every guest with fresh, clean, and comfortable accommodations; we regret that this was not your experience. We understand that the cleanliness issue you described is concerning and unacceptable; we also regret the temperature in the room was not up to your expectations. Please accept our apologies and know that we take our commitment very seriously. We will address this with our team to ensure improvements are made. We hope you will give us a chance to ... read more
I spent hours looking at hotels in Sac and settled on this one due to it having space in the room for my kids toddler bed, and it appeared clean, like all hotel pics do. From the exterior, it looks really nice and it's a really nice, quiet area. Plenty of space to park. We get to our room though, and instantly smelled cig smoke. lked further into the room and smelled rotten food... that acidic smell of rotten fruit. The smell did not go away. In fact, it impacted my ability to sleep pretty bad. On top of that, and the fact t... read more
Business response:
Dear Nichole, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility o... read more
We spent 4 hours in the room...much too long. We only stayed overnight on our way to Oregon. "Kitchenette" was virtually unusable, cabinets were waterlogged & falling apart. Bed was OK for brief overnight nap. If your budget & expectations are low then this hotel may be adequate for you.
Business response:
Dear Mark, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent a recurrence. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely, Hotel Management
WOULD NOT STAY HERE AGAIN Bad experience! Almost a fight with non paying people outside, cockroaches in first room and door not secure! WILL NOT STAY HERE AGAIN. NOT SAFE
Business response:
Dear Guest, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will address this adequately to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flawles... read more
Not good Desk clerks usually won’t answer the phone. When they do they are annoyed and hurried. Room was not very clean. Bathtub was dirty, carpets dirty, someone else’s food still in the refrigerator. Toilet ran all night. Garbage cans right outside the door. Lesson learned.
Business response:
Dear Steven, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we failed to meet our usual standards. This does not reflect the level of service we aim to provide, and we apologize for any inconvenience and frustration this may have caused you. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipa... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.