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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room they assigned smelled strongly of smoke even though it was a non smoking room. The next room they assigned me had a dirty bathroom. I decided to find a different place to stay.
Business response:
Dear Lynette, Thank you for taking the time to provide feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Manageme... read more
It was crazy how on the last day the management showed me how rude he could be. My stay was pretty enjoyable. But I was late paying one day and was treated like complete crap. I got the money and was told I had to check out when I tried to pay. Then he tried acting like he was unaware I paid a deposit and tried charging a late check out fee. I was very upset and didn't understand why I was being treated as if I did something wrong or whatever. I will never go there again. It wasn't the stay. It was the management.
Business response:
Dear Amber, We regret the disappointment with the associate who did not show you respect, as providing attentive and polite behavior is our asset, and missing this at any time will be addressed and discussed to ensure it is never repeated. While we review your case, please feel free to reach out to us for further assistance. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Considering your enjoyable time, please give us the opportunity to serve you again.Sincerely,Hot... read more
The front desk staff
Business response:
Dear Dadie, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Very noisy and unsafe area we had to check out early
Business response:
Dear Sulaiman, Thank you for staying with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Additionally, the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your satisfaction is of utmost importance to us, and we hope for the opportunity to pr... read more
The ac in our room did not work……..we checked in at 9:30 pm and couldn’t take the heat in the room and left it was much fresher air outside than the room. When we opened the window to let some air in we realized we didn’t feel safe since the window had no net cover someone really could’ve just walk up and go through the window……it’s little things that should be functioning. When we checked out and I said something about the Ac the response I got was “okay” I would give this hotel a 0 if I could. Hopefully they follow through... read more
Business response:
Dear Sarahi,Thank you for sharing your experience with us. We sincerely apologize for the issues you faced, particularly with the AC and the lack of safety features on the window. Your concerns are valid, and we understand how frustrating this must have been. Rest assured, we take such matters seriously and will ensure proper maintenance to prevent similar issues. We also regret the response you received, as your feedback should have been addressed with more care. We appreciate your comments as they help us improve, and we h... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,311 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.