This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No front desk person after waiting 45 minutes, door lock was broken, surrounding area had car occupancy
Business response:
Dear Nhi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Don't stay here!!! This place was a dump! Smoke alarm was sitting on top of the chest of drawers with wires hanging down from the ceiling. Cob webs hanging from popcorn ceilings. It was NOT clean. Carpets were disgusting. There wasn't even a plastic cup!
Business response:
Dear Elaine, We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Furthermore, we take safety precautions very seriously and will have our property engineer inspect your guest room. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the ... read more
This wasn’t a good experience. The staff was nice and understanding also helpful. The area was dirty and the traffic of people that stay there were terrible
Business response:
Dear Adrienne, Thank you for the review. We appreciate you choosing us and your kind comments about our staff. However, we sincerely regret the cleanliness concern you experienced while with us. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We appreciate you sharing this valuable feedback; we look forward to your return.Sincerely,Hotel Management
I didn’t like that the receptionist was having consistent lunch breaks and didn’t want to attend any of us that needed help. She messed up our rooms and told us to leave till her lunch was over so we can check in. More stuff but short story service was horrible!
Business response:
Dear Rufino, Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
On the web room looked very nice in personal I was very disappointed. And I cancel room for a refund
Business response:
Dear Jacqueline, We appreciate your valuable feedback. We sincerely apologize for any discrepancy between your expectations and your experience. We regret that the room did not align with the online picture as expected. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.