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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was terrible. We got there at about 6 pm . We waited in the lobby when we knocked on a door for service a voice let us know she was on lunch and we would have to wait. We left to pick up food and drinks. Came back 45 minutes later and still no one helped . When she finally came to the front there was 6 guests now waiting with issues or to checkin . She had a really bad attitude and was not helpful with anyone . Our room did not seem as though it was clean . The pull out sofa was dirty . The mattress had dirty and cr... read more
Business response:
Dear Ralph, Thank you for taking the time to share your feedback. We strive to provide respectful and attentive service to our guests, so we apologize for not meeting your expectations and for the inconvenience caused. Your feedback is important to us, and we are addressing these concerns with them to ensure that we respond promptly and appropriately to all guest requests. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. Rest assured, we will conduct a thorough revi... read more
Quiet neighborhood, that’s all
Business response:
Dear Betty, We appreciate your decision to stay with us and are pleased that you enjoyed the serene atmosphere. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your choice of our hotel is greatly appreciated, and we eagerly anticipate your return to enjoy the outstanding experience for which we are renowned.Sincerely,Hotel Management
Outdated and not a really clean room with the hardest mattress ever
Business response:
Dear Eduardo, We sincerely apologize for your disappointing stay at our hotel. We take great pride in upholding high standards of cleanliness and comfortable accommodations, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
The overall appearance of the property was dirty and felt like a junkyard for old cars. Stairways were filled with dirt, cobwebs, cigarette butts and smelled horribly of urine. Certain new staff members were poorly trained in customer care and how to speak with people in general. Certain staff members looked tacky and non professional. I would never intentionally stay at this South Natomas location again.
Business response:
Dear Lamont, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. However, we apologize for not meeting our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Choose elsewhere Didn’t get any room service after requesting it for 3 days ..the recliner didn’t recline ..kept asking for towels pillows an blanket kept getting forgotten about…tried getting a house keeper to come clean my room but nope. Rude front desk ppl. Unprofessional nasty attitudes.
Business response:
Dear Kristen, Thank you for sharing your review following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service, especially regarding the towels and pillows. Also, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impressio... read more
There was a 100 deposit, but only half the power in my room worked upon entry. The rest of the power went out before check out. The customer service is HORRIBLE and i STILL have not received my deposit back! No light bulbs in the bedlamps, used tissue paper provided, durty, sticky table counter and chairs.
Business response:
Dear Erinn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.