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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
3rd floor hallway smells like cigarettes. Room also smelled like smoke. Empty water bottle and trash in the elevator.
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Thank you again for your feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you ... read more
Filthy… disgustingly dirty.
Business response:
Dear Loretto, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
The hotel smell really bad. There was a dog barking in the room. The room was dirty, the bed sheets didn’t look clean or it was. It changed. Overall, the hotel didn’t feel safe. It was a terrible experience.
Business response:
Dear Helen, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flawl... read more
My employee ended up not staying, because the odor was horrendous. This was my first chance to reach out to you
Business response:
Dear Gina, Thank you for your valuable feedback. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
The front desk staff were nice but completely burned out.
Business response:
Dear Angela, Thank you for your feedback. We apologize if our staff seemed less energetic during your visit. We strive to maintain a high level of service and will address this with our team to ensure all guests receive attentive and welcoming service throughout their stay. Your comments are valuable to us as we continuously work to improve our guest experience. Please consider visiting us again; we would love the opportunity to exceed your expectations.Sincerely,Hotel Management
They could let you know before booking that you have to have a deposit and a parking pass.
Business response:
Dear Martial, Thank you for your feedback. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for any inconvenience caused. We strive to remain transparent by delivering all our policies on every booking platform, enabling our guests to make informed decisions. We regret if this was not adequately communicated to you. We hope you stay with us another time so we can provide you with a better experience.Sincerely,Hotel Manage... read more
The room is very duty super duty and stinky to weed and alcohol is so duty this hotel I’m sorry
Business response:
Dear Alfonso, We apologize for your experience. Your comfort is our priority, and we regret any inconvenience caused. Cleanliness is paramount, and what you described does not meet our standards. We apologize for any discomfort you experienced. Maintaining a pleasant environment is essential, and we appreciate your feedback. We also enforce a strict no-smoking policy in designated areas and appreciate your feedback. We will address this promptly and ensure our accommodations meet expectations. Your input is valuable, and we ... read more
First its in west Sacramento side very filthy hotel people walking near the window as i got first floor room smoking drinking outside i was very terrified withing a 20 minutes i left the room did not stay I asked the front office agent how safe to stay in the hotel he said safe well olits obvious he will say thst its safe because he works there Not a happy camper have to find another hotel to spend night i was in Sacramento not for pleasure or leisure i was the to because we have a death in our family
Business response:
Dear Rohini, We are sorry to hear about the circumstances of your trip. Our guests' comfort and safety are our top priorities, and we sincerely apologize for any inconvenience you encountered since it is never our intention to disappoint our guests. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Rest assured that we are committed to addressing these issues and taking appropriate measures to provide an enhanced experience for all our guests. We hope to have ... read more
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.