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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is a dump. Weird smell, noisy bathroom and ac fan, kitchen appliances are very dated. TV is too low to see over your feet. Lots of trash in parking lot.
Business response:
Dear Tj, Thank you for reviewing your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Lobby was dirty and worn. No cups or anything in room. Red stains on carpet. Security lock hanging off frame.
Business response:
Dear David, Thank you for reviewing your stay at our hotel. It was disappointing to read your comments. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
This property claimed to have WIFI for each room but my room failed to connect unless in the hallway. They had me call a support line which after 2o minuted still no internet. This is a extended stay Hotel where I intended to be able to work remotely. They offer a free "breakfast" which is just Coffee and some packaged take away items. The walls are paper thin and my room smelled like rotten food.
Business response:
Dear Brittany, Thank you for choosing us for your recent visit. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show yo... read more
The hotel is filthy. It looks like no one has ever vacuumed the hallways. My room smelled a little off, like too much air freshener, looked clean enough, but I found some used and discarded contacts on the bathroom floor, so I don't think the rooms are actually cleaned. The third night I spent here there was someone smoking so much weed on the third floor (for reference, I was on the second floor) that the smell was coming into my room from under the door and it set off the fire alarms and we all had to be evacuated until th... read more
Business response:
Dear Emily, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Further, we regret the discomfort caused by the fire alarm and the smoke smell. Allow us to investigate this further so that it is not repeated. We would love to have you stay wit... read more
I haven't even checked in they said my reservation was cancelled for non payment when I selected to pay at property
Business response:
Dear Sterling, Thank you for sharing your concerns. We are deeply sorry for the issue you had with your reservation and how it was handled. We appreciate you bringing this to our attention and your patience with us. We will review your comments with our team. We would like to make it up to you and show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management
I ended up not getting my rental car until almost midnight. I called the hotel ahead of time to make sure I would still be able to check in. The front desk receptionist said no problem. I got to the hotel, and she said she was processing paperwork. Therefore she was unable to check me in. She said 15- 20 minutes. I ran back to my rental car in the pouring rain. 20 mintues later I went back in. 20 more minutes. This continued until after 2 am. I slept in my rental car for my time than I was at the hotel. My room smelled like ... read more
Business response:
Dear Guest, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve... read more
This is a dangerous and unsafe hotel.
Business response:
Dear Linda, Thank you for sharing your review of our hotel. We understand how disappointing it can be when things don't go as expected, and we apologize for your experience. We hope you will allow us another chance to replace this experience with a more positive memory!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.