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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like a former smoking room in the midst of "non smoking conversion" via new urinal brick. I got used to it. Do I want to go back? Not really.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again soon. Sincerely, Hotel Management
The property was kept clean and the area was nice but there was a lot of loitering in the parking lots that I didn’t like. What was more displeasing was the fact that my room did not get room service due to the fact that I only stayed 3 nights and not for a week. The receptionist wasn’t that friendly and when I asked her did the hotel do military discounts she replied “Well no we usually don’t do discounts and because you booked through Expedia, you already got a discounted rate”. I don’t know I just felt is was kind of rude... read more
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Your feedback for the behavior of our staff is discussed with the head of the concerned team to improve our service level. Also, your feedback for the lack of kitchenware is shared with the concerned individuals. We hope to have another chance so we... read more
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The location was great, near freeway and food. The interior was clean, smelled great (and no cooking odors in the hallways), and the room was large and comfortable. This is a great value.
Business response:
Thank you for choosing Extended Stay America and for the wonderful feedback. We are glad to know you were impressed with our ideal location and that you enjoyed your accommodations. It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
Wesley, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
One of the nicest things about this property is that the area is not infested with homeless people like so many other areas of Sac. Would have been nice to have a coffee maker in the room although they did have coffee in the loby.
Business response:
All of us at Extended Stay America appreciate your review. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Front desk called my room to ask if my room was adequate. Very friendly staff.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Disappointed The room has a musty smell. There was absolutely nothing in the kitchen, as far as silverware, plates, glasses, etc. No coffee maker in room.
Business response:
Thank you for being our guest. We are sorry for the unpleasant odor you experienced in your suite. We have asked our housekeeping team to deep clean the room to remove the smell. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,313 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.