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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The Manager was very accommodating and she made sure I was satisfied as a customer. I would re book here any time.
Hotel staff was professional and helpful. Overall hotel visit was good. The outside garbage could be emptied as there was some trash on the floor.
Business response:
Thank you for evaluating your stay with us. We’re delighted to know you were pleased with the service provided by our excellent staff and that overall you had a nice time with us. We have discussed your observations with our housekeeping team in order to be more diligent with our efforts moving forward. We appreciate your valuable feedback and look forward to your next visit! Sincerely, Hotel Management
The Mic Up Had a little mix up that kinda got my self and my ladie mad and the mess up was with Hotels.com 2 bookings for 1 night. The receptionist called me and she was nice about it. We already stayed one night and she called while we were at dinner saying I didn’t pay. And I did pay 3 nights before on Hotels.com. When we were fixing the situation we were treated as if we were stealing it was really uncomfortable. I honestly blame Hotels.com and not the receptionist because she was clueless to what was going on as we were.... read more
Business response:
Thanks for evaluating your experience. It was good knowing you were satisfied with our service and facilities, but we are very sorry for the reservation issue you had with the third party website. We hope you’ll choose us again on your next trip to our city. Sincerely, Hotel Management
No conditioner The room itself is nice and clean. I was out for just one night, I figured the hotel would have the shampoo and conditioner supplied. To my suprise... Shampoo yes, conditioner no. J called the front desk to confirm, no conditioner. I called the front desk a second time to ask for ice or ice machine... neither. I find the lack of common goods weird, but hey you get what you pay for I suppose.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope the positi... read more
Business response:
Samantha, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Great place to stay, all the conveniences right next door. Freeway too.
Business response:
Thank you so much for the fantastic review of Extended Stay America. We’re glad to know you enjoyed your time with us and that our location was convenient for you. On behalf of everyone here, we invite you to stay with us again the next time you visit West Sacramento. Sincerely, Hotel Management
Nice hotel, easy booking and check in. Rooms seem to be mid-renovations, meaning some features, such flooring and paint, are brand new. Where as other features, such as the stove, cabinets, and shower need to be updated. Ultimately a great place to spend a couple nights for a great price
Business response:
Xenia, thank you for taking the time to review your stay at Extended Stay America. We’re glad to know you found us to be a great value and that overall you had a pleasant experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Samantha, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,430 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.