Extended Stay America - Sacramento - West Sacramento

Business response:

Christopher, thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 4-star review. We are delighted to read you liked our quick check-in service and that you could experience a relaxing stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are disappointed reading you didn’t have an excellent stay with us and apologize for the cleanliness issue. Your feedback for cleaning has been discussed with the housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

Brian, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying once again at Extended Stay America. One of our main goals is providing guests with a memorable experience so they will think of us when returning to the area. We are delighted that when you are in Sacramento you consider us home. We appreciate you taking the time to leave a review and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are delighted to know you were impressed with our associates and that you found us to be a good value. It was a pleasure having you as our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful summary pertaining to your stay at Extended Stay America. We are glad to know you were impressed with our fully-equipped kitchen and that you had a nice time with us. We appreciate you choosing us while you were here. Hope to see you again very soon! Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. Although you had an overall pleasant time, we are sorry for the odor issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Please consider a return visit to our hotel so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you enjoyed our location and had a pleasant time with us, but we are sorry for the odor issue you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can make it up to you. Sincerely, Hotel Management