Extended Stay America - Sacramento - West Sacramento

Business response:

Frances, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Teresa, thank you for evaluating your stay at the Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with the great value we offer and that our location was ideal for your needs. We appreciate your business and hope to welcome you back soon for another enjoyable experience. Sincerely, Hotel Management 

Business response:

Sam, thank you for being our guest at Extended Stay America. We are happy to know you liked our courteous associates, but we are sorry for the issues you had in your room and the inconvenience it caused. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Laura, thank you for reviewing your stay. We are happy your overall experience was enjoyable, but we are sorry for the smoke issues you had and for your disappointment with our pet policy. We have discussed your feedback with our team to ensure no future guest experiences such surprises. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Vincent, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management