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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No frills but no chills. The hotel itself was nice and quiet. Definitely no frills, had to take my sheets down to get new ones and ask for plates, silverware etc. My big complaint was the smell of the room. Whoever stayed prior cooked something terrible and it lingered badly. I couldn't air the room out enough to get it out. Really gross. But it was clean, quiet and in a decent area close to stores and the freeway. The "breakfast" was coffee, small packaged muffins and granola bars so nothing fancy there either. Overall not ... read more
Business response:
Michelle, thank you for choosing our hotel. We are pleased to know you liked our location and had a pleasant stay. However, we are sorry for the issues you encountered. Your feedback regarding the odor issue has been shared with the housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back in the future for an even better experience. Sincerely, Hotel Management
Business response:
John, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
It was kinda dingy and the people staying sketchy..staff was great
Business response:
Thank you for reviewing your stay. Although you liked our associates we are sorry we missed meeting some of your expectations. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
We've stayed here several times and are very happy with the service provided to us.
Business response:
Thank you for your recent return to Extended Stay America. It is wonderful to know we were able to provide you with another outstanding stay! We graciously appreciate your comments about our service. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The place was nice. Only issue was my NON-SMOKING room smelled of cigarettes.
Business response:
Thank you for taking the time to review Extended Stay America. We glad to read you had an overall pleasant visit and liked most aspects of our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Room was stale and smelled. Even though it was cold outside we had to open windows to air out. Security deadbolt would not engage
Business response:
Colby, thank you for evaluating your stay with us. We apologize for the cleanliness and maintenance issues you experienced while you were here. Please be assured that we have discussed your feedback with the respective teams in order to be more diligent with our efforts moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
A sweet spot for sure! Our “go to” place when we need a motel in Sacramento now. Had a sweet little kitchenette, very clean and modern room, quiet, and great customer service.Thanks to Jose for his help getting us directions printed out to our destination. Coming back soon!
Business response:
Albert, thank you for returning to Extended Stay America. We're glad to know you loved your well-appointed room and that the service provided by Jose went a long way in making your stay a memorable one. We look forward to sharing your compliments with him. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,313 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.