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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay stay Wish room was cleaner and smelled better, but it was close to where we were going for our concert for the week. Also bathroom vent is way too loud.
Business response:
Briana, thank you for the review. Although you liked our location, we apologize for the odor and cleanliness issue in your room. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
An easy smooth and quick check in. Clean room and close to food and convince store.
Business response:
It was a pleasure having you at Extended Stay America. We are delighted to read you liked our quick check-in service and that our location was convenient for your needs. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Outstanding!!
Business response:
Jay, thank you for being our guest and recommending Extended Stay America to others. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
One night The heater/air conditioner didn’t work. The room was very hot. They were booked for the night so there weren’t any rooms available to move to. Thankfully they gave us a refund for the night.
Business response:
Jody, thank you for reviewing your stay at our hotel. We are sorry you couldn’t experience a good night’s sleep due to the maintenance issue which impacted your stay. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The room took quite awhile to warm up. Blanket on bed was barely thicker than the sheets. The smoke alarm in the ceiling gave off a strobe like green light all night long. I ended up burying my head under the covers to go to sleep. Breakfast was a disappointment. Granola bars and instant oatmeal is not my idea of breakfast. .....on the plus...everything was very clean.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies for the issues you encountered. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
They could have more basic toiletries like a tips, razors etc... for guests that forget those things
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you enjoyed your stay with us. We appreciate your suggestion and hope to host you back in the future. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The friendly staff and how they were very acknowledged with what was around the area for things to do or places to go eat at. I didnt like the way the rooms were kept up and how they didn’t have much amenities I like usually
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had a comfortable stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,313 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.