Extended Stay America - Sacramento - West Sacramento

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight business trip. Although you liked your comfortable room, we are sorry for the odor issue you had while here. We have asked our housekeeping staff to make sure our property receives a deep clean to remove the smell. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Denise, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our convenient location and had a comfortable time with us. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Barba, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you loved your spacious room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Richard, we appreciate the fantastic review and we thank you for choosing Extended Stay America. Your comments were a pleasure to read; it is always nice having our devotion to service recognized! Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management