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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Horrible. The 1st room smelled like someone died in it. The 2nd room was almost as bad. I left. Did not feel safe in the parking lot.
Business response:
Dear David, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Also, we assure you that we have ... read more
Dirty Not pleasant Rooms are dirty
Business response:
Dear yevgeniy, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Air condition wasn’t work properly heat was 204, shower tub was clouded and there is no bottle water even for sale, you can see cockroaches.
Business response:
Dear Homayoun, We appreciate your choice to stay at our hotel. We apologize for the challenges you encountered during your visit, particularly the issues with the air unit in your room. Please accept our sincere apologies for any inconvenience this may have caused. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. If you have any concerns during a future visit, please feel free to reach out to our front desk. We alway... read more
I really tried to work with staff on issues with the room. I went to wash my hands in the sink and water was pouring out of the p-trap. The AC was broke and it was miserably hot in the room. The room smelled like cigarette smoke. I spoke to the clerk who offered to get me another room the night I checked but it was so late that night, I offered to come back the next day for it. When I came back, she rescinded the offer and told me to contact Expedia for a refund even though I just paid the property at check in. There was tra... read more
Business response:
Dear Gabriel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
room smell of cigarette smoke.
Business response:
Dear Lawrence, Thank you for sharing your feedback with us. We sincerely appreciate your feedback. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We thank you again for sharing your experience with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
1984 revised This is a slight step up from Motel6. The towels are white though rough. Clean ish though fighting against a remodel/update.
Business response:
Dear Kenneth, We apologize for any inconvenience you experienced during your stay. Our intention is to provide a comfortable and accommodating experience, and we regret falling short of your expectations. You are a valued customer, and everything we do aims to provide an excellent experience. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
No ice available. Tried checking in at 2:30. Got excuses about short staff. Breakfast was pathetic.
Business response:
Dear Miguel, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any frustrations you encountered during check-in. Your feedback is of utmost importance to us, and we take these matters seriously. Also, we regret the inconvenience regarding the ice and our breakfast buffet not meeting your expectations. Thank you for bringing this to our attention. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another ch... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.