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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Shady people up all night, bugs crawling on the floor, no dishware at check in, stove burner out keys demagnatized several times.
Business response:
Dear Dan, Thank you for your recent stay at our hotel. We appreciate your feedback regarding our property, and we are sorry for the inconvenience you encountered in your suites. Thank you for bringing this to our attention. Concerning insects, please know that our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us ... read more
do not stay here. Rooms are filthy: I know it's cheap but this place should be avoided at all cost
Business response:
Dear Derrick, Please accept our apologies for the cleanliness issue during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
Ghetto conditions…don’t stay here! There was cigarette ash on the nightstands (nonsmoking room), the AC was broken, no hot water and sink was plugged. Nice neighborhood but trash everywhere.
Business response:
Dear Kim, We are sorry to learn about the issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Manage... read more
There were bugs and it was awful
Business response:
Dear Fia, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We respectfully request the opportunity to showcase our unwavering commitment to pro... read more
This property had roaches and the room was dirty and the bathroom was nasty
Business response:
Dear Lisa, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Also, our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent futu... read more
How horrible! Really wish I could get a refund. I was in room 323, and I lost count how many times i had to call security just to take a short nap. Evil spirits will be corrupt around you, so watch your ac vent if its on, and be extremely alert. NOT SAFE FOR CHILDREN OR SENIORS OR DISSABILITIES PEOPLE!!! BRING A WEAPON!! The person next door was listening by the wall, and punching the walls when i tried to sleep, but then denied it whe confronted. I regret not just staying in actual Sac because might as well, this place need... read more
Business response:
Dear Christopher, Please accept our sincere apologies for the challenges you experienced during your recent visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. Please rest assured we will review this with our team to prevent similar problems from impacting future guests. Thank you for bringing this to our attention as we strive to provide the best possible service for our valued guests. We are grateful for your patience and hope you will ... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.