Extended Stay America - Sacramento - White Rock Rd.

Deborah 

on Expedia

a year ago

This was one of the worst places I've stayed. We only stayed there because I have had decent experiences at Extended Stays. There were roaches in the room and dead flys. The floor was filthy. There were no cups or anything to be able to use the kitchenette (it is an extended stay). There were no plastic cups to use when you brush your teeth, no coffee maker - nothing. Had no machine to get ice. Asked for a hair dryer to use (listed as available at desk) - no nothing. At this point I don't trust staying anywhere in the Sac. a... read more

Adan 

on Expedia

a year ago

First off, I RARELY leave reviews. I usually only leave reviews for really GOOD customer service or really BAD. Unfortunately, this is a really BAD experience that I had. I I pre paid for a room via Expedia. Online, it’s said check in ends at midnight. As I was driving in from out of town, I called the hotel around 11:30pm to confirm if check in ends at midnight. I talk to a male and ask him what time check in ends. He is immediately worked up and states all the rooms are booked. I explained to him that I had already paid fo... read more

Porshia 

on Expedia

a year ago

Do not stay at this location. As we were waiting to get checked in another lady came in and complained that she was given the key to a unit that was already occupied. As she opened the door there was a man inside the room with only a towel on. The place was smelly and definitely felt unsafe. 

Michael 

on Expedia

a year ago

Desk clerk was not very nice, and couldn’t tell the difference between a master card and PayPal. Initially refused to accept my PayPal branded MasterCard. Had to argue with him to get him to just try it. It worked of course. When checking out, he refused to give me an itemized receipt. 

Gerardo J 

on Expedia

2 years ago

Hate hidden fees Arrive at the hotel reserved and paid then they an extra 100.00 deposit state that in the reservation so your not surprised.