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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
When we arrived, late, the king size bed room reserved was not available. The front desk clerk immediately gave us a certificate for a free night and put us in a queen size room. The room smelled from smoke and although it was clean, it was not deep clean (dirty door molding). I found the door was broken in half but not visible. If you wiggled it, the top and bottom were clearly separated by several inches. We reported it but didn't ask for it to be repaired then. We had the last room they had. Don't expect to stay here agai... read more
Business response:
Thank you for sharing your feedback online. We regret not meeting your expectations for an enjoyable stay. We are sorry for being unable to provide you with the suite of your choice. We also offer our apologies for the cleanliness and maintenance issues in your suite. We will discuss this with our team to take appropriate action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Never Again The room smelled of smoke and weed, the bathroom floor was visibly dirty and we had them come and clean it again, the shower head was falling off the wall, no coffee pot or kitchen utensils were in the room, spots where spills happened were not clean and we dusted the room ourselves with a washcloth.. Would not have stayed if we hadn't prepaid. Will never stay there again when we visit relatives.
Business response:
Helen, thank you for being our guest. We sincerely apologize that your stay was not a comfortable one due to the condition of your suite. We assure you that your comments will be discussed with the housekeeping and maintenance teams to take appropriate actions. We will also utilize your comments to enforce our no-smoking policy more effectively. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Hello, I do want to apologize that you were not able to stay at our location due to us being overbooked. I do hope that Expedia was able to get you comfortably situated for the night.
Very dirty my room was not clean bugs,blood stains an hairline on the floor blankets an counter an I was not given any discount
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
My first room had urine in the toilet tv was disconected and filth wjere it was setting.hair on the stove and hood.. floor was dirty my second room no urine but was dusty and spider web in shower ..place was old and beat up .i wasnt impresed micro old fridge old counter top old carpet.. jist bad experence.never stay there again would of left but was so tierd
Business response:
Thank you for your review. We apologize for the cleanliness issues you had in your initial suite and the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We will also share your comments with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I arrived to the office being locked and no way to check in. I canceled and was sgill charged 268 fir a no show. I. Alled the manager and he litereally argued with me amd called me q liar becauel
Business response:
Thank you for sharing your feedback. We are sorry for the instance you mentioned and regret the disappointment it caused. We are reviewing this from our end to see what went wrong. Since this is an anonymous review, we suggest you reach out to our front desk so that we can assist you. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
The lady had no mask on broke cdc guidelines was rude
Business response:
Juliana, thank you for taking the time to show us your concern. As we navigate these unique circumstances, we are committed to operating our hotel in a way that keeps both our guests and employees safe. We will share your message appropriately, as we actively follow public health guidelines. Thank you once more for choosing us; we hope to accommodate you again soon. Sincerely, Hotel Management
The Carpets were dirty and rooms smelled like smoke.
Business response:
Gaby, thank you for your candid review. We apologize for the concerns you had due to the carpet in your room and that this put a damper on your stay. We will promptly take action to rectify the problem. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
GROSS The staff in the office were GREAT! Everything else was HORRIBLE! Had to switch rooms because the dust on the Air conditioner was so thick. The AC in the next room barely blew air. The filter needed changed on both! Also ROACHES!!! See pics! So disgusting! The area was loud- people on drugs EVERYWHERE! Terrible location!
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.