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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Roaches and unclean Dirty hotel checked in got to the room to find roaches in the room. Garbage was stacked up under the stairs. There was a weird smell in the room and the a/c did not work very well. I would not stay there again and will not recommend anyone to stay there.
Business response:
Jonathan, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Our pest control provider does service our hotel on a routine basis. However, we will address all of these issues with the respective teams for enhancing our future guests experience. We hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Mana... read more
This property was dirty, had people working on cars in the parking lot, and cars were parked with broken out windows...I canceled my stay. You should take this place off Expedia
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Nothing liked about this property.. i will not come and i will not recommend to anyone in my life.
Business response:
Somasundaram, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The staff are friendly and great. The location is very conveniently off the freeway with many dining options. The only complaint we had about the property was the actual rooms quality of cleanliness and smell. The room had a strong scent of cigarettes. The cleanliness was poor and we figured to clean everything ourselves. Especially the bath tub, which we sprayed down with bleach. The stains in the tub disappeared after we cleaned up.
Business response:
Randy, thank you for your review. Although you liked our cordial staff as well as our location, we apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I will NEVER stay here again! There were roaches everywhere, the bathroom sink kept flooding. It’s a Non smoking hotel yet the 2 rooms next to me REEKED of weed. The staff was rude, there was no hair dryer or internet & there was garbage piled up next to the garbage dumpster
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Jerry springer show It was the worst experience i have ever had staying at a hotel. I found a crack pipe in my room after being lied to about the amount of the deposit. There were 15 police cars in the parking lot due to some residence having a screaming match for 5 hours. It was like a jerry springer show.
Business response:
William, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.