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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Over charging and taking money that dont belong They asked for a additional fee to stay there of $50 and then did not return it back to my card and will not answer the phone to get my money back
Business response:
Thank you for being our guest. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. If you are in doubt and would like to review your charges further, please feel free to reach us out at our front desk. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Victoria, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
What happened to the breakfast? Canceled. Room wasn’t clean, there were empty wrappers in the bathroom and no toilet paper and no soap. I asked for soap, was told they were out, won’t stay there again. You would think with the pandemic they would clean the rooms. They advertise a breakfast then they inform me there isn’t any .
Business response:
Matt, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Regarding the breakfast not being ava... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Lesson learned From beginning to end the experience was exhausting try to go the route of doing the online reservation which is usually always cheaper except for when I went to book the room the price changed immediately so I screenshot the price what was stated showed up at the motel spoke to the manager or staff on site explain to them the situation had to call hotels.com and explain what happened with the price change see if they could honor what was quoted online after about an hour I ended up having to get another room ... read more
Business response:
We are sorry for the reservation issues you had and for your disappointment. While we are glad we were able to help you find another room, we apologize if we did not give you the warm and hospitable service you deserved. Please be assured that all our guests are important to us, and we hope you will visit us again. Sincerely, Hotel Management
Cockroach hotel Room had cockroaches and you had to ask for everything for the kitchen. When I asked the staff for items they seemed like it was inconvenient to assist me.
Business response:
Sarah, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The room did not have a remote for the tv one of the drawers had ash from cigarettes and dirt in it no breakfast was provided horrible stay for the price
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area. We would also like to inform you that the cleanliness and room condition you describe is unacceptable, and we are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to de... read more
Doors, dishes, cabinets, and floor were filthy. A mouse was in the room. No clean towels available
Business response:
We failed you in the most basic of ways by not providing a clean and comfortable guest room and apologize for the inconvenience caused. Be assured we take the cleanliness of our rooms and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.