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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OVERBOOKED/NEED NEW MANAGEMENT We stayed here for our Posh conventional meeting. I booked 6 weeks in advance online, I even called the week prior and day before check in to make sure my reservation was secure and to let them know we would be checking in around 11pm because of late plane flight. Upon arriving at hotel at 11pm, we were told that all double bed rooms were full (which is what I booked and paid EXTRA for). I told the lady that I would prefer 2 beds, as I had another lady staying with me (who was at check in with ... read more
Business response:
Callie, thank you for staying with us and sharing your review. We areterribly sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
EW. BED. BUGS. Ghetto front desk night worker. Cigarette smell. Weird questionable stains...everywhere. Strategically dim lights...oh yeah, and BED BUGS.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
The rooms smell very bad the blanket has burn hole I will not stay again has roaches and the rooms smell very bad I ask for not smoking i got a room the smell strong cigarette very bad rooms
Business response:
Maria, we apologize that your non-smoking room had a smoke odor as well as cleanliness issue. We have asked our housekeeping staff to make sure this room receives a deep clean to resolve the problems mentioned. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, General Manager
Great price , awful stay Hotel was over booked, they gave us a room we didn't pay for. Poor management, room walls are paper thin could not sleep due to the noise in next room. No access to ice machines , had to their own trash The price was great but won't stay there again
Business response:
Angela, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. I truly regret the inconvenience caused a... read more
Never again Had to use hotels vacuum to clean my own room had to pay for premium Wi-Fi they went to same speed as the free hotel front desk clerks very rude managers very rude coffee cold Plus they gave my prepaid reservation to person without an ID just because they gave my name
Business response:
We cannot apologize enough for the poor service you received during your stay with us. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Our leadership team has spoken with this associate to remind that their main goal is to provide outstanding customer care to our guests. We would love to demonstrate how we have improved and show you the hospitality you deserve. Sincerely, General Manager
The bottom floor was the worst, the noise from the room above was terrible. Whoever stayed in the upper room stomped around. It was so loud and miserable we were not able to go to sleep until after midnight when it finally stopped. Then we were woken up at 6am to stomping. We will not stay there again.
Business response:
Paul, thank you for taking the time to review our property. We pride ourselves on delivering a pleasant hotel experience, and we apologize for the noise issues you experienced. Our front desk is staffed 24 hours a day, so we would have been happy to address this issue if you had alerted us. In the future, please do not hesitate to contact us if you encounter this again. It was a pleasure to have you as our guest and we hope you will consider us again the next time you are in this area. Sincerely, General Manager
Stay Next Door at the Best Western! The one and only positive statement is, the room was clean. Check-in. First the hotel does not have automated or sliding doors so you have to complete an acrobatic act to get through the two sets of doors, pull them open while carrying/pulling your belongings. Next, I am pretty sure the lady at the front desk was on something. She was scattered and all over the place. Took 30 min or so to check in. We had three people and one queen bed the first night, she tells us we are in the model roo... read more
Business response:
prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you again for your candid feedback. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Hotel needs work For starters, the woman working the front desk was very hard working, and did her very best. Now, the bad. 1) It took 4 (four) trips back and forth, to get room keys that worked. 2) Upon getting into the room, the previous tenant left beer in the freezer, which had exploded. 3) The room phone did not function, and neither did the entryway after hours phone. These may not seem like much to some people, but after 12 hours of driving, and a late check-in... I will not ever stay at another of this company's est... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your candid feedback as this helps us to improve the experience for future guests. Sincerely, General Man... read more
I have never stayed at a hotel that has a kitchenette that isn't stocked. No ice machine. Didn't feel clean. Only roll of TP was the one on the roll nothing extra. Outside looks newer that the rooms do.
Business response:
Please accept my apologies for the issues you experienced while here. We would like to mention that in-room amenities for your suite is kept at the front desk as per our brand standard requirements. As we have the full-size refrigerator in all our suites which includes ice trays for your convenience, we do not have ice machines on our property. We will be sure our team communicates this more clearly going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.