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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is scary! It looks fine in the pictures but once you get there, you can tell it’s sketchy. It was also very dirty- stained linens- no water pressure. Their “breakfast” wouldn’t even qualify as “continental.” Just some coffee, muffins, granola bars and instant oatmeal packets that you mix in a cup. I will not stay here again. It was the lowest cost in the area so lesson learned- you get what you pay for.
Business response:
Tiffany, we appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with our service and accommodations. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. Also, we are sorry for the disappointment you had with our grab-and-go breakfast. We hope we will have another chance to provide you with the excellent service a... read more
Just understand it’s the cheapest around there for a reason. If you choose to stay. Set your expectations super low.
Business response:
Kevin, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Hello Cory, I deeply apologize your stay was not a 10/10 as we strive for excellence. I do appreciate your feedback!
Don’t stay here. The room advertised was not the room we got. This was supposed to be a non smoking hotel, but they had residents living in the hotel who clearly smoke. The smell came into our room from the surrounding rooms. If they are using the hotel an apartment complex, that should have been told to us ahead of time. The shower didn’t work and there was no hot water. Our room was dirty and had splatters of food on the walls. We’ve stayed at extended stays in the past, but NEVER again. What a huge disappointment!
Business response:
Thank you for taking the time to share your feedback. We realize the importance of first impressions; fresh, clean, and well-maintained accommodations are essential to set the tone for a great stay. Therefore, please accept our apologies for the issues you experienced while here. We regret the inconvenience you had and appreciate your patience on these matters. Your concerns have been shared with the housekeeping and maintenance teams to ensure this does not repeat. Please come and see us again as we would love to regain you... read more
Never again Our reservation was given away. It was terrible to have to try to find a new hotel at 10 pm. They said my reservation was dropped the minute after the reservation 5 days before, I had reserved a confirmation the day prior. The person before trying to check in got told they could not honor their reservation either. Also, the fire alarm was going off and the person just shut it off without alerting anyone or investing.
Business response:
Mindy, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Shower handle was broken. I told desk attendant about it and she wrote it down and acted like someone would deal with it, but they didn’t.
Business response:
Andrew, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The worst place I have ever stayed very old dirty and someone else food left in fridge. Poor free breakfast for the price I would never ever stay here again!!!! Terrible
Business response:
Carla, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.