This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed at this place with my Dad on a trip to SLC back in June. Inside the room was ok, but this is an open air hotel, meaning the room doors open directly to the outdoors, and I was not prepared for that. The property shares a parking lot with a Chick-Fil-A, so access to the property can be quite challenging when the drive-thru line backs up. There was a lot of parking lot trash when we were there. On the flip side, though, there was a walking trail next to a creek on the backside of the property.
Business response:
Dear Andrew, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. With that being said, it is also very nice to know that you liked your room. We do hope to have the opportunity to regain your trust and welcome you ... read more
Nice paths by the property. Near busy road and Chick Filet so access and parking were pretty tough. Property could use a deep clean. Bathroom stains and grout were pretty dark. So were rugs. Location is great so I imagine that is why they get good business. Rooms were nice enough. People working there were very nice and helpful.
Business response:
Dear Patricia, thank you for your review of your recent visit to our hotel. We are glad that you liked our location, suite, and the service of our staff. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this s... read more
Very helpful staff
Business response:
Dear Felician, it's lovely to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests exceptional service, so we are thrilled we succeeded in doing so during your stay. Thank you for being our guest, and we look forward to your next visit! Sincerely,Hotel Management
Convenient location, staff at check in in the PM was awkward and not helpful. Room was dusty, felt dirty, first floor was very noisy all around, bathroom faucet moved off where it should be when turned on. Will not stay there again
Business response:
Dear Maria, first of all, we apologize for our staff not being helpful. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we regret the issues you experienced with your room. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the... read more
The neighborhood is nice and quiet, the property itself was dirty, the room dusty and not maintained.
Business response:
Dear Erik, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Great location but room is dated and tub needs to be resealed
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,573 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.