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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay
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The property was located close to good eateries, and was well lit up at night. Plus the A/C was exceptionally cold!!
The property was not clean with cigarette butts everywhere, and it felt very unsafe with the people loitering in the front and the homeless in the creek behind the property. When we checked in, the person in front of us was yelling at the check in clerk. The check in took longer than I would have hoped, as the clerk insisted on taking both my driver's license and my boyfriend's driver's license, even though I was paying for the room for the two nights.
Business response:
Stacey, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
needs a cleaning Getting to the point that it will need to be remodeled soon . The outside grounds had not been cleaned in some time
Business response:
Thank you for staying with us. We are sorry you were not satisfied with the condition of our property, and for the cleanliness issue you encountered while here. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Simply Ok Decent hotel for the area in SLC. However, it wasn't very clean & the bedding was not great. I'm glad to have the 'extended' stay amenities like a fridge and microwave. The rooms were decent sized. I don't think I'll book again, but! if I was in a pinch and needed that location again, id consider it.
Business response:
Britinie, thank you for taking the time to write a review about your stay at Extended Stay America. We are glad to know that you liked our central location and the amenities we provide in our rooms. However, we are sorry for the cleanliness issues you experienced and that you were disappointed with the bedding in your room. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you again in the future. Sincerely, Hotel Management
Good spot to stay No toilet paper in room. We had drive 9 hours. The room was nice love the little kitchen. Tub in room 314 desperately needs re caulking . The lack of carpet was wonderful I know it’s much cleaner. The young lady who checked me in was very helpful.
Business response:
Rosemary, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you loved your well-kept suite and the service provided by our front desk staff. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,573 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.