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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michelle, thank you for the rating. We always strive to provide an exceptional experience to all our guests, and we apologize we miserably failed in your case. We will be reviewing our guidelines to provide a much better experience to every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Business response:
Regina, it's disheartening to see the rating of your stay at our hotel. Our top priority is to attain guest's satisfaction in every possible way, but we sincerely apologize this was not your experience. We truly regret the inconvenience caused, and please consider choosing us again in the future so we can serve you better. Sincerely, General Manager
Business response:
Amy, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
just 1 time First my son cancelled the reservations at 12:30 that day. Due to a viper at the front desk, I then made another still not giving up I had heard good things from my son as well as others. I reached out to Travocity® again knowing shift personal changes int he afternoon by 4pm for sure. The front desk gentleman on shift at 4:30 was awesome so friendly and welcoming. I was tired from driving and moving that day, solo I didn't notice the hair in the bathtub up the shower enclosure....urine on the base of the toilet ... read more
Business response:
Lori, thank you for taking the time to review your stay. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your visit. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Erwin,thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Filthy and bad hotel This hotel is in an immediate need of help. The room that I stay was filthy and bad condition. The refrigerator and microwave was not clean. The bed sheets and towels was not in good conditions. The employees do their best but is too much work for few employees. I definitely don't recommend this hotel at all. I will never stay at this hotel again.
Business response:
Abraham, we apologize for the cleanliness issues you experienced in your room. We are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure that every room is cleaned to the highest standards. We are committed to making sure that these procedures are followed to the letter so that this does not happen again. We truly hope this will not prevent you from staying with us again. Sincerely, General Manager
Not picky, but was disappointed. I had high hopes for a brand with what I thought was a positive image. Every towel had chunks of hair in them, the floor was not mopped and sticky in the kitchen and overall we were disappointed. I'm disappointed that I used my Expedia points to pay for part of this room. The morning front desk woman was pleasant, the two night desk clerks actually let us stand there for an uncomfortable amount of time as they worked on ge computer prior to greeting us. A little more customer service of "I'll... read more
Business response:
Thank you for your constructive feedback. Please accept my apologies for the inconvenience you experience with the housekeeping and front desk service. It is never our intention to let you down on our expectations, so I truly regret the inconvenience caused. I am taking corrective steps with my teams to ensure no future experiences the same. We hope you will give us another chance to regain your trust in our brand. Sincerely, General Manager
Too many characters "living" there. Did not feel safe. Very shady.
Business response:
Thank you for staying with us during your visit to the area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with an exceptional stay in the future to help you regain your trust in us. Sincerely, General Manager
Scary! There were some people in the parking lot behaving in a way that didn't make us feel safe, the rooms were horrible with a pungent fragrance used to mask the smell of smoking in non-smoking rooms, worn-down furniture, thin blanket, seemed more like a prison room than a hotel room.
Business response:
I apologize for the disappointing stay you had with us. We are sorry to know that you were not pleased with your room and the inconvenience caused. Providing a clean, comfortable room is our top priority so I have addressed this matter with our Executive Housekeeper and associates. We have identified what the problem was and corrected it immediately. I hope that you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.