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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy and bad hotel This hotel is in an immediate need of help. The room that I stay was filthy and bad condition. The refrigerator and microwave was not clean. The bed sheets and towels was not in good conditions. The employees do their best but is too much work for few employees. I definitely don't recommend this hotel at all. I will never stay at this hotel again.
Business response:
Abraham, we apologize for the cleanliness issues you experienced in your room. We are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure that every room is cleaned to the highest standards. We are committed to making sure that these procedures are followed to the letter so that this does not happen again. We truly hope this will not prevent you from staying with us again. Sincerely, General Manager
Not picky, but was disappointed. I had high hopes for a brand with what I thought was a positive image. Every towel had chunks of hair in them, the floor was not mopped and sticky in the kitchen and overall we were disappointed. I'm disappointed that I used my Expedia points to pay for part of this room. The morning front desk woman was pleasant, the two night desk clerks actually let us stand there for an uncomfortable amount of time as they worked on ge computer prior to greeting us. A little more customer service of "I'll... read more
Business response:
Thank you for your constructive feedback. Please accept my apologies for the inconvenience you experience with the housekeeping and front desk service. It is never our intention to let you down on our expectations, so I truly regret the inconvenience caused. I am taking corrective steps with my teams to ensure no future experiences the same. We hope you will give us another chance to regain your trust in our brand. Sincerely, General Manager
Too many characters "living" there. Did not feel safe. Very shady.
Business response:
Thank you for staying with us during your visit to the area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with an exceptional stay in the future to help you regain your trust in us. Sincerely, General Manager
Scary! There were some people in the parking lot behaving in a way that didn't make us feel safe, the rooms were horrible with a pungent fragrance used to mask the smell of smoking in non-smoking rooms, worn-down furniture, thin blanket, seemed more like a prison room than a hotel room.
Business response:
I apologize for the disappointing stay you had with us. We are sorry to know that you were not pleased with your room and the inconvenience caused. Providing a clean, comfortable room is our top priority so I have addressed this matter with our Executive Housekeeper and associates. We have identified what the problem was and corrected it immediately. I hope that you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Good location, staff struggled Staff struggled with professionalism from the beginning. Three of them visiting and eating behind the front desk, ten feet away & within eyesight. Eventually one beoke away to check us in, with a mouthful of food. Upon check out, I requested a zero balance print out for my records and was told "sure, I sunno why, it's just gonna show you paid for soap" Thanks for the lip service, NOT!
Business response:
Thank you for sharing your constructive feedback. I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with the entire team to improve our future guest experiences. I appreciate your comments as they will only help us improve, and please give us another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
STRANGE ID POLICY, NO ICE MACHINE, SHABBY ROOM We were locals, there for a night out; wife left wallet home. Hotel required ID from "every adult staying in the room." Only explanation: "Corporate policy." Clerk offered to cancel reservation & referred us to nearby competitor. This should have been a warning; instead we came back with wife's ID. No ice machine in building. Instead, we were offered quart-size zipper bags with a dozen ice cubes from staff breakroom, likely from plastic ice cube trays. Kitchen: Catsup smear on f... read more
Business response:
Thank you for being our valued guest. We apologize for not meeting your expectation. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. I have discussed this situation with my concerned teams in order to ensure changes are made immediately to solve these problems. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
The room was unclean and the toilet was broken. When I walked into the room it smelled like someone had been in there for a very long time and it stunk. I literally Look Under the Bed to make sure someone wasn't still there.
Business response:
We appreciate you being our guest. We failed you in the most basic of ways by not providing a clean and comfortable room and for that, we are very sorry. Be assured we take the cleanliness of your room and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We would love to welcome you back for a much better visit you deserve. Sincerely, General Manager
Disappointing, dirty hotel. Don't stay here. The hotel was disappointing on nearly every aspect. The only good thing was the location and easy access to I-15. The hotel had a terrible smoke smell that seemed like it was trying to be covered up by some extra-fragrant cleaner. If you have allergies to noxious smells, stay away! Both my husband and I suffered the 2 nights we were there. The elevator was disgustingly dirty with mud and grime. It wasn't cleaned through our entire 2 night, 3 day stay. Our bathroom wasn't cleaned ... read more
Lots of people were living there with kids. The room above me the kids were running and jumping till 2 am all 3 nights I was there. When I complained about the noise to the staff, they replied oh yes that room has kids and that was the end of it. They did not offer to move me when a room came available. They did nothing to ensure the hotel was quite after 10pm.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay was not the best due to noisy guests and the lack of customer service from our staff. We will work on making sure noise issues are handled properly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.