This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't trust the pictures. Pay the Xtra money to stay elsewhere. This is more like temporary "Housing" property. One door in/out of facility "Safety Hazard" The 3rd floor smelled of "Pot". Patrons living there were iffy and we didn't feel completely safe. Parking is a joke! The plus, convenient to shopping areas and the shower was hot.
Business response:
Thank you, Marge, for sharing your feedback. We genuinely apologize for the concerns you experienced during your stay. We take your comments about safety and cleanliness seriously and will address these issues with our team to ensure a better experience for future guests. We appreciate your positive note about the convenient location and hot shower. Your input is invaluable, and we hope you will consider giving us another chance to provide you with a more comfortable and secure stay.Sincerely, Hotel Management
The room was filthy and there were kids running up and down after midnight.
Business response:
Dear Briana,Thank you for bringing these concerns to our attention, and we sincerely apologize for the disappointing experience you had during your stay. We regret that the cleanliness of your room fell far short of expectations and that the noise disturbance impacted your rest. Please know that we are addressing these issues with our housekeeping and our teams to ensure they do not occur again. Your feedback is vital in helping us improve our services, and we genuinely hope you will consider giving us another chance to prov... read more
Business response:
We are sorry that your stay was not as expected. We will address the situation.
Business response:
We are sorry that your stay was not as expected. We will address the situation.
Business response:
We are sorry that your stay was not as expected. We will address the situation.
Please avoid staying at this place, you will be disappointed really quick. So many bad things don’t even know where to start!!! Not sure if Extended Stay America Suites owners know how this place is operating. The staff was having a party, drinking in one of the rooms leaving the front desk unattended. I know because I was invited by one of the hotel staff!!! Don’t stay at this hotel!!!
Business response:
Dear Oscar,Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. It is deeply concerning to hear about the unprofessional behavior of our staff and the impact it had on your visit. This is certainly not the standard we uphold. We will investigate this matter thoroughly to ensure such incidents do not recur. Your feedback is invaluable as we work to improve our services and maintain a safe and welcoming environment for all guests. We hope you will consider giving us... read more
Staff service, towels durty they were not white they have a yellow color stains, rooms carpet filthy and stain. I travel a lot and this is the first and last time i will stay at rhis hotel. Also this is the first time they ask for everyperson for ID for security? Never hear of this inconvenient issue before at any other hotel and i can say i stay in at so many different hotels. I am really really dissapointed and insatisfied
Business response:
Dear Maria, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We assure ... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.