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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved the room for 3 nights first night I slept there and got ate up by bed bugs. So the other 2 nights I slept somewhere else. Wasted 100 dollars. Horrible
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
you get what you pay for! Overall, very basic. We chose this hotel because of the kitchenette. We will not stay here again. We arrived early and were unable to check in. Ok, no big deal. However when we checked in at 3 we were sent to a room that was being cleaned and told that it would be another 20 minutes at least. Went back to the desk and we were given another room. Apparently the rooms are only cleaned once per week. Clean towels were only provided upon request. We asked for the room to be cleaned on Saturday. It was n... read more
Business response:
Rebecca, thank you for choosing to stay at our hotel. Please accept my apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We will ensure that we are more consistent in our service levels going further. We would love to have the chance to make it up to you on your future visit. Sincerely, General Manager
It was cheap. The room was cheap and that's the best thing about it. The bed was hard, the air conditioner had something smeared on it, like it hadn't ever been cleaned, the desk chair, well don't sit in it-I don't know what it had on it, but it looked gross. My husband passed what looked like a hooker waiting at the side entrance for a guy that came and let her in. Coffee was terrible, couldn't wait to get out of there. Next time I will will pay the extra to stay in a nicer place. The gal at the front desk was super nice.
Business response:
Sherrie, thank you for staying at our hotel. We are extremely disappointed that we failed in the most basic ways by not providing a clean and comfortable guest room. Even though this is not a frequent occurrence, remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us another opportunity to make it up to you on your future visit. Sincerely, General Manager
Business response:
Karrie, thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Terrible service, do not recommend staying here, overall poor expirence and the bed was tiny...
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for the poor service we provided during your stay. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Horrible customer service. Horrible upkeep. I threw my back out the first time I slid coming outside of the front doors. The second time was in the parking lot where I caught my fall but overextended my knee. No maid service offered. I'm sorry but if I'm paying 80 a night and he told I can't get the hotels. Com rate when I extend my stay without booking through them I feel it's highlyuunex
Business response:
Thank you for providing us with details about your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
Fire alarm was disconnected and sitting on fridge Front desk less than helpful. She may have been having a bad day when I checked in and again when I checked out as she wasn't there at the posted 07:00 am opening. No one at the front desk until 07:20
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that front desk was not helpful at time of check in and when you checked out too. I'm really sorry to hear about this. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Run down, unclean hotel The hotel was AWFUL. Luckily I was on there for one night, but the property was completely run down. The area was sketchy, the hotel staff was completely inattentive (I waited at the front desk for over ten minutes before anyone showed up to check me in, and it was only 8pm), and the rooms were disgusting. I actually slept on my scarf because I didn't want my face to touch the disgusting pillow case. Will NOT be coming back.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the dirty room and for not meeting your expectations. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The beds are terrible. You can hear everything that's going on in the room above you. It smells. It was the worse hotel I've ever stayed at.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the bed and the smell. Our staff will be addressed on these issues so we can fix them. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.