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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We tried to check in and they tell us they cancelled some rooms due to water damage and moved us all the way to airport 45 minutes away from that location. Our daughter prom was close by and the rooms were for her and her friends. Last minute inconvenience and weren’t contacted ahead of time
Business response:
Shameka, thank you for sharing your review. We apologize for the issues you encountered with our front desk service and for being unable to accommodate you despite your reservation. Moreover, we regret the inconvenience this caused to your daughter and her friends; we assure you this was not deliberate and will ensure no future guest experiences the same. We hope to have another opportunity to host you at our hotel and give you a much better impression. Sincerely, Hotel Management
The pictures for this property hide the fact that the property is a converted drive up to the door motel. The vending machines were out of order. The walkways need to be sand blasted. The location was ok. I really don’t like the deceptive use of pictures on this property.
Business response:
Barton, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This property is for people working outdoors who don’t like taking showers, I had to go get deodorizer at a nearby store, the room literally smelled like dirty, sweating worker’s. Due to the Rodeo in town, other Hotels rooms were hard to find unless you wanted to spend $300 per night. Pictures from this site have not been updated in year’s.
Business response:
Leonel, thank you for your candid review. We do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
Do not stay here There was pet hair on the sheets; NO coffee maker in the room; NO cups in the room; the phone in the room did not work; oh, but they had a plunger in the bathroom!
Business response:
Rocky, thank you for being a guest at our hotel. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will share your comments with our housekeeping and maintenance teams for their review and action. We are also sorry if we missed explaining our kitchenware policy. Please note, our dishware including the coffee makers are made available at the front office and provided upon request. We will make sure this is communicated effectively moving forward.... read more
The front office staff woman was rude, plain and simple. There was no room cleaning service available.
Business response:
Tariq, thank you for letting us know about your stay. We were concerned to read your comments and apologize for our staff member being rude to you. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. We also regret the concern you had with your room. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Stayed here with family and had booked 2 rooms with 2 double beds. One of the rooms had full beds and the other 2 queens. This was more of an old motel with renovated paint. Rooms open to the parking lot and streets, whic is not my preference when traveling with kids. There is a reason there are not many pictures of the outside of the motel. The suites were not much besides a hotplate and fridge in a corner with not updated bathrooms. The property was not what we expected by the add. Seemed like lots of permanant residents h... read more
Business response:
Brett, thank you for your review. Although you liked our ideal location, we are sorry for the issues you encountered and regret not meeting all of your expectations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
DO NOT STAY HERE! Checking was long and horrible, the system was down so they had to call another property to check me in. I requested a non smoking room yet they put me in a smoking room. The room has cigarette burns in carpet, carpet is torn and shower area doesn’t look good and the a/c unit is falling apart. I’d like a refund!
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have alerted the front desk team and shared your concerns so this does not happen again. Also, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Further, your concerns regarding the air conditioner will be share... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.