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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front office staff woman was rude, plain and simple. There was no room cleaning service available.
Business response:
Tariq, thank you for letting us know about your stay. We were concerned to read your comments and apologize for our staff member being rude to you. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. We also regret the concern you had with your room. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Stayed here with family and had booked 2 rooms with 2 double beds. One of the rooms had full beds and the other 2 queens. This was more of an old motel with renovated paint. Rooms open to the parking lot and streets, whic is not my preference when traveling with kids. There is a reason there are not many pictures of the outside of the motel. The suites were not much besides a hotplate and fridge in a corner with not updated bathrooms. The property was not what we expected by the add. Seemed like lots of permanant residents h... read more
Business response:
Brett, thank you for your review. Although you liked our ideal location, we are sorry for the issues you encountered and regret not meeting all of your expectations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
DO NOT STAY HERE! Checking was long and horrible, the system was down so they had to call another property to check me in. I requested a non smoking room yet they put me in a smoking room. The room has cigarette burns in carpet, carpet is torn and shower area doesn’t look good and the a/c unit is falling apart. I’d like a refund!
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have alerted the front desk team and shared your concerns so this does not happen again. Also, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Further, your concerns regarding the air conditioner will be share... read more
Arrived to check in. Had to stand around for 10 mins waiting on someone to come to the front desk. Even tried calling while there to notify someone. Finally got to our room and it was dirty, no sheets, trash from previous people, used soaps, and pee in the toilet. Had to go back to check in, thankfully she was STILL there with another couple, she put us in a handicap suite. But after dealing with the previous room and them not knowing it was dirty or keeping record of who cleans/ what rooms were cleaned, we decided to leave.... read more
Business response:
Please accept our sincere apologies for the unpleasant experience you had at our hotel, and we regret the inconvenience caused upon arrival. We have shared your comments with the front desk team to be more diligent going forward. Moreover, we are sorry for the cleanliness issues you had in your suites. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoi... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.