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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of traffic noise and loud closing doors. Blblablablablablabla
Business response:
Larry, thank you for your recent stay. We are sorry your stay was not a pleasant one and regret the noise issue you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
They didn’t have the room we reserved through Expedia. And put us (4 people and 2 dogs) in a full size bed room. I called Expedia and they contacted the office and all of a sudden they did have the room we originally reserved.
Business response:
Noemi, thank you for your recent visit and your feedback. We are sorry you had an unfavorable experience at our hotel. We offer our sincerest apologies on behalf of our front office associates and regret the inconvenience you had at check-in with your reservation. Your comments have been addressed with them, and we are taking every possible measure to ensure it does not happen again. Please allow us an opportunity to restore your confidence in us. Sincerely, Hotel Management
The lights over head board didnt work. The light on dresser was broken. The air conditioning didnt work. There was blood in the carpet.
The General manager is very unprofessional and very disrespectful
Business response:
Samantha, thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Stay was so-so Room was great till we notice underneath the blankets and bed sheet was another sheet with small hairs.
Business response:
Richard, thank you for your recent stay at our hotel. We apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Went to SA on a holiday weekend and all my usual Favs were booked and I settled for ESA. Well, long story short...the worst hotel stay of my entire life. Let's just say the clientele aren't the best. Loud fighting starting at 3:30 am, then one idiot deciding to set their car alarm off every 10 minutes, tow truck going around the lot around 5 for I dont know what. Come daylight, I decided to get the hell out of their. Discovered towels had long black hair all throughout them. Gross. Anyway, if you miss the sounds of "inner ci... read more
Business response:
Thank you for taking the time to provide your feedback. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to ... read more
Roaches
Business response:
Heidi, thank you for the review of your stay. We are sorry for the roaches you encountered and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
No hairdryer... carpet dingy sticky like... upstairs person was very loud... lots of running back and forth? Dropping heavy bags onto floor approximately 3 times... I would say til around 3 or 4 in the a.m.
Business response:
Thank you for choosing our hotel. We are sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. We also apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please know, ... read more
There never change the towers or clean up the room in4 days
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.