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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived to check in. Had to stand around for 10 mins waiting on someone to come to the front desk. Even tried calling while there to notify someone. Finally got to our room and it was dirty, no sheets, trash from previous people, used soaps, and pee in the toilet. Had to go back to check in, thankfully she was STILL there with another couple, she put us in a handicap suite. But after dealing with the previous room and them not knowing it was dirty or keeping record of who cleans/ what rooms were cleaned, we decided to leave.... read more
Business response:
Please accept our sincere apologies for the unpleasant experience you had at our hotel, and we regret the inconvenience caused upon arrival. We have shared your comments with the front desk team to be more diligent going forward. Moreover, we are sorry for the cleanliness issues you had in your suites. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoi... read more
A lot of traffic noise and loud closing doors. Blblablablablablabla
Business response:
Larry, thank you for your recent stay. We are sorry your stay was not a pleasant one and regret the noise issue you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
They didn’t have the room we reserved through Expedia. And put us (4 people and 2 dogs) in a full size bed room. I called Expedia and they contacted the office and all of a sudden they did have the room we originally reserved.
Business response:
Noemi, thank you for your recent visit and your feedback. We are sorry you had an unfavorable experience at our hotel. We offer our sincerest apologies on behalf of our front office associates and regret the inconvenience you had at check-in with your reservation. Your comments have been addressed with them, and we are taking every possible measure to ensure it does not happen again. Please allow us an opportunity to restore your confidence in us. Sincerely, Hotel Management
The lights over head board didnt work. The light on dresser was broken. The air conditioning didnt work. There was blood in the carpet.
The General manager is very unprofessional and very disrespectful
Business response:
Samantha, thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Stay was so-so Room was great till we notice underneath the blankets and bed sheet was another sheet with small hairs.
Business response:
Richard, thank you for your recent stay at our hotel. We apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.