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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went to SA on a holiday weekend and all my usual Favs were booked and I settled for ESA. Well, long story short...the worst hotel stay of my entire life. Let's just say the clientele aren't the best. Loud fighting starting at 3:30 am, then one idiot deciding to set their car alarm off every 10 minutes, tow truck going around the lot around 5 for I dont know what. Come daylight, I decided to get the hell out of their. Discovered towels had long black hair all throughout them. Gross. Anyway, if you miss the sounds of "inner ci... read more
Business response:
Thank you for taking the time to provide your feedback. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to ... read more
Roaches
Business response:
Heidi, thank you for the review of your stay. We are sorry for the roaches you encountered and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
No hairdryer... carpet dingy sticky like... upstairs person was very loud... lots of running back and forth? Dropping heavy bags onto floor approximately 3 times... I would say til around 3 or 4 in the a.m.
Business response:
Thank you for choosing our hotel. We are sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. We also apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please know, ... read more
There never change the towers or clean up the room in4 days
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Avoid Old and dirty and roaches
Business response:
Natalie, thank you for being our guest. We are sorry for the cleanliness issue you faced during your stay. We have shared your feedback with the appropriate team to ensure a better experience going forward. Also, regarding the insects, we have our pest control company scheduled to treat the room and the property soon. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The good location is not enough to forgive the filthiness and stench of the room I was in. I also smelled cigarette smoke in a " non-smoking " room. The staff didn't even seem to care we'd hen I reported the issues eithe. SAD!! Thank God for Lysol spray and disinfecting wipes!!
Business response:
We sincerely apologize for the odor you encountered in your room. We have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. Thank you for bringing this to our attention. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Being a first time customer at Extended Stay America my overall experience was not great. The room I check in was not fully stocked with the normal necessities ie; toilet paper , trash bags. I also was disappointed the fact I was charged to use the phone to make local calls, where I ended up paying over $100. I will not make any further reservations at this hotel.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the inconvenience caused. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
All three rooms were unacceptable. First one had really dirty carpet. Then the next room had cockroaches. Third room they gave me the lights by the bed and remote did not work. Honestly, my worst motel experience ever. Would like a refund, please.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.