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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid Old and dirty and roaches
Business response:
Natalie, thank you for being our guest. We are sorry for the cleanliness issue you faced during your stay. We have shared your feedback with the appropriate team to ensure a better experience going forward. Also, regarding the insects, we have our pest control company scheduled to treat the room and the property soon. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The good location is not enough to forgive the filthiness and stench of the room I was in. I also smelled cigarette smoke in a " non-smoking " room. The staff didn't even seem to care we'd hen I reported the issues eithe. SAD!! Thank God for Lysol spray and disinfecting wipes!!
Business response:
We sincerely apologize for the odor you encountered in your room. We have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. Thank you for bringing this to our attention. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Being a first time customer at Extended Stay America my overall experience was not great. The room I check in was not fully stocked with the normal necessities ie; toilet paper , trash bags. I also was disappointed the fact I was charged to use the phone to make local calls, where I ended up paying over $100. I will not make any further reservations at this hotel.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the inconvenience caused. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
All three rooms were unacceptable. First one had really dirty carpet. Then the next room had cockroaches. Third room they gave me the lights by the bed and remote did not work. Honestly, my worst motel experience ever. Would like a refund, please.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Rude and I found a syringe in my room and they didn’t do nothing about it
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The lady in charge of the lobby was the only nice thing in this place. The room had roaches, the bathroom was filthy, the towels were filthy, the bed sheets were used by somebody before us and not washed. There was a spit on the lavatory, the bathtub was covered in dry soap scum and seemed not to have been scrubbed in months. There were roaches in the bathroom floor too. We usually carry isopropyl alcohol in a sprayer and ended up using most of it on the bed, counters, toilet seat, and places we needed to touch. This place u... read more
Business response:
Kurosawa, thank you for your review. We apologize for the cleanliness issues and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
It smells like a cigarette in the room. No shampoo or conditioner provided just soaps. No coffee maker in room.
Business response:
Ging, thank you for being our guest. We apologize for the smoke odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We are also sorry for your disappointment with the in-suite amenities. Please know, since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items, along with coffee makers, are available a... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.