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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON'T LOOK BELOW THE SURFACE Looking under the bed for an item I dropped was a bad idea. Found lots of unexpected items including used Q-tips, McDonalds wrapper, condom packaging, makeup brush, the list goes on... I spotted no less tha 4 live roaches and 2 dead ones in various parts of the room. Then upon pulling out the bottom drawer in the kitchen it wouldnt open easily so pulled it out and removed a huge pile of plastic & paper bags along with misc other trash. I have pics of the pile of rubbish along with the pics of the... read more
Business response:
James, a well-maintained room, sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Nasty Hotel Filthy The Room was extremely dirty it seems that they don’t vacuumed at all. Nasty filthy dust around the bed. The sheets were burned with cigarettes. The Room had an extreme odor, I picked non-smoking! Overall, very expensive this is more of a low quality motel.
Business response:
Carlos, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry you feel we did not merit the rate you paid. We apologize for the smoke and cleanliness issues you experienced in your room. We have our team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Doors are on the outside and the doors/windows need weather stripping done to help block out noise from the highway. We had to go buy a coffee maker. None even available from the office. Place needs to be sprayed for bugs.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
People hanging out in parking lot outside my room until after midnight on Saturday night.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please consider this an isolated incident and we hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Ma... read more
Great location and staff but 1st room was DIRTY! Soiled sheets, clogged sink and shower never completely turned off. Also asked for 1st floor room due to mobility issues and got a 2nd floor...was changed to an ADA Room the next day. I will be hesitant to stay here again.
Business response:
We apologize and are disappointed to read for cleanliness issue in your initial room. We have discussed your comments with our housekeeping team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you in a future stay. Sincerely, Hotel Management
Staff was no where to be found, breakfast was only coffee and instant oatmeal
Business response:
We are very sorry for the service issue you encountered and regret your stay was not a pleasant one. Your comments were already shared with the appropriate staff members to ensure these issues are not repeated. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This Hotel does not accept cash abd they do not tell you untill you get there
Business response:
Thank you for choosing us. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.