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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty, garbage in bathroom and drawers in living space. No wash cloths in bathroom. Bath tub was not cleaned out. Towels had stains. Hair in towels and bath tub. Bath tub leaked pretty bad when showering. No trash cans in bathroom, kitchen or near the beds
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Middle of the road. The location was great, and the outdoor area just fine. Also the staff was excellent. Sadly, there were numerous cockroaches. I know it’s tough to control that is San Antonio but I woke up with them on my jammies and numerous in bathroom.
Business response:
Alexander, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
This hotel felt unsafe, it was dirty, out dated, smelled disgusting. They put us in a room that was previously smoked in and when I went back to the front desk she finished my sentence that I was going to say that it smelt like a smoking room. We didn’t really sleep as we didn’t feel safe. I will not be staying here again and I don’t suggest others to do so either.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please also know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the... read more
Hotel room was dirty. Hairs and crumbs in the bed stains on the floor. Had to pay cash for the room because they didn’t have a credit card reader that worked.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Si... read more
Never again The comforter was stained, the rest room was dirty, the towels looked dingy. I definitely would not stay here again.
Business response:
Brandon, please accept our apologies for the experience you shared in your feedback. We are disappointed to know that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. Please give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I called to let them know I had a reservation but would arrive late and they said they could not guarantee a room available and when I arrived they had a sign saying no rooms available and the front desk office was closed.
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Front desk staff did everything she could to help me out and I appreciate it. BUT, booked-no rooms available. They upgraded me free of charge BUT living room and kitchen lights did not work (1/2 of the room) and it smelt like cigarettes... Got a refund so that's a positive, along side the receptionist's help.
Business response:
Thank you for being our guest. We apologize for not being able to provide you with the room of your choice and for the difficulties you had due to it. Please be assured that we��re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your trust and hope you will give us that opportunity in... read more
Business response:
Wallace, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.