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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean and filthy I expectedly to be nice but it is not
Business response:
Brahim, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welc... read more
This place is a joke, rude employees dont do it!! Booked my stay with @Hotels.com upon arrival, I was greated by a lady who seemed to be upset... I had taken a Lyft from the airport to the hotel and then the lady tells me that they don't know take cash???And was very very rude telling me that it wasn't her problem and just walked away to the back??? Smh ugh... Ended up going to an heb so I can load $ onto a prepaid card.... Again went to the office and I was waiting for someone to come to the front, I could hear 2 women talk... read more
Business response:
We apologize for the rude behavior by one of our front office team members. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Dirty
Business response:
Heather, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
There was roaches the restroom floor when we first got settled and in the morning on top of my night stand! Only 1 shampoo just tossed on bathroom counter, not even a hand soap bar. I always do bring my toiletries but i would have liked a bar soap. The kitchen table and the counter next to stove had dried on liquid. Apparently this room wasnt even cleaned well. The lamp shade had a broken light bulb! The tv remote had dead batteries where the acid was busted out. It was a horrible stay.
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your accommodation. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to prevent such scenarios from occurring again. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Terrible from the start. Got there and said toilet didnt work in room and had to give us an extra room just to use bathroom. Big black moldy spot on ceiling in room. Room had roaches crawling around. We got bit by something in the room i think it was fleas pet hair all on sheets and blankets.Room smelt like cigarettes even though it was a non smoking room. We left early I just couldnt stay another night.
Business response:
Thank you for the review. We apologize for the odor and housekeeping issues you encountered and regret the inconvenience caused due to the insects. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such instances in the future. Your concerns regarding the maintenance have been shared to fix it immediately. Thank you again, and we hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
DON'T LOOK BELOW THE SURFACE Looking under the bed for an item I dropped was a bad idea. Found lots of unexpected items including used Q-tips, McDonalds wrapper, condom packaging, makeup brush, the list goes on... I spotted no less tha 4 live roaches and 2 dead ones in various parts of the room. Then upon pulling out the bottom drawer in the kitchen it wouldnt open easily so pulled it out and removed a huge pile of plastic & paper bags along with misc other trash. I have pics of the pile of rubbish along with the pics of the... read more
Business response:
James, a well-maintained room, sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Nasty Hotel Filthy The Room was extremely dirty it seems that they don’t vacuumed at all. Nasty filthy dust around the bed. The sheets were burned with cigarettes. The Room had an extreme odor, I picked non-smoking! Overall, very expensive this is more of a low quality motel.
Business response:
Carlos, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry you feel we did not merit the rate you paid. We apologize for the smoke and cleanliness issues you experienced in your room. We have our team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Doors are on the outside and the doors/windows need weather stripping done to help block out noise from the highway. We had to go buy a coffee maker. None even available from the office. Place needs to be sprayed for bugs.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.