Extended Stay America - San Antonio - Colonnade

Sylvia 

on Expedia

6 years ago

First let me start by saying this is in a great area, that is all that is good. 2nd, we got to the room and there were hard cinnamon rolls that had been left in the oven. The microwave had burnt cheese on the rotating plate. We stayed for 1 night and did not need to use the kitchen. The topper of this was the roaches that appeared in the kitchen and bathroom the next morning. Talk about disgusting. The manager was applogetic and refunded the stay but we will NEVER stay at this hotel again. Another thing is that this propety ... read more

Anonymous 

on Expedia

6 years ago

Big trag big next to room, made the room smell really bad! Roaches on the walls! Kitchen was a filth, oven had food left in it, microwave was really dirty. Needless to say we had to go buy air freshner, disinfectant spray and raid to kill all the roaches!! 

Anonymous 

on Expedia

6 years ago

Everyday I killed small roaches, the sheets that were left were stained and even the pillows. Breakfast was only coffee and granola or oatmeal from the packet. Mold in the shower. I had to personally drop off my used towels to get new ones. They dont clean the rooms daily , which is why they have roaches . I would never recommend this place, luckily we stayed for a short period of time. I would rather spend the extra money and get a hotel with actual breakfast and cleaning services daily. The front desk was nice when I neede... read more

Anonymous 

on Expedia

6 years ago

I didn’t like anything and will not be staying at their property again. 

Anonymous 

on Expedia

6 years ago

Horrible! Bed bugs and roaches! DO NOT STAY AT THIS HOTEL! 

Anonymous 

on Expedia

6 years ago

Both rooms had AC issues and one smelled like burned chemicals they had to move my in-laws to a different room only to find an unwrapped condom under their bed along with roaches we will never go to that place again it was a total embarrassment