Extended Stay America - San Diego - Fashion Valley

Business response:

Dear Natalie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered with the room's maintenance and the malfunctioning AC/heater. Ensuring a comfortable and well-maintained environment is our priority, and we regret that we fell short during your stay. We are addressing these concerns with our team to prevent similar occurrences. We hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how disruptive it must have been to move rooms in the middle of the night due to the issue with the sprinkler. Please rest assured that we are addressing this situation with our maintenance team to prevent similar occurrences in the future. We truly appreciate your understanding and hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management 

Business response:

Dear Gilbert, We are disappointed you were not happy with the variety of breakfast we offer and did not meet your expectations with the in-room amenities. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience.We hope you will return to stay with us another time; it was a pleasure hosting your visit.Sincerely,Hotel Management 

Business response:

Dear Edward,First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We underst... read more

Business response:

Dear Dion, We are truly sorry to hear that your experience did not meet expectations. Guest satisfaction is our top priority, and it’s disappointing to know we fell short of providing the care and attention you deserve. Your feedback is important, and we will use it to address any shortcomings. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Edgar, Thank you for sharing your experience. We regret that the cleanliness and odor in your room did not meet expectations, as this does not reflect the standards we aim to uphold. Your feedback is valuable, and we’ll address these concerns with our team to improve our environment. We apologize for the inconvenience and appreciate your insights.Sincerely,Hotel Management 

Business response:

Dear Travis, Thank you for your feedback about your recent stay with us. We are disappointed to learn about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management